Server PM

The Grady Louisville; Louisville (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

Vision Hospitality Group is seeking a Server to provide an exceptional guest experience with in-depth knowledge of menu offerings. You will work within our ONE TEAM. ONE VISION. culture, supporting internal growth and timely service while maintaining brand standards.

This role requires serving guests, handling payments, and collaborating with the team to ensure consistent, high-quality hospitality across all shifts.

Qualifications

• Confidentiality of business functions and guest information must be maintained.
• Safety and security of guests, associates, and hotel assets is required.
• Knowledge of fire alarm systems and evacuation procedures is expected.

Responsibilities

• Serve guests in a friendly, timely, and efficient manner with extensive knowledge of menu offerings.
• Roll up sleeves and assist team to align with the ONE TEAM. ONE VISION. philosophy.
• Provide personalized, friendly service and ensure orders are delivered promptly and accurately.
• Handle payments following established procedures and maintain guest satisfaction.
• Support adherence to brand standards and health & safety requirements.

Skills

Guest service

Safety awareness

Fire safety knowledge

Job description

Server

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

A Server is responsible for serving guests in a friendly, timely, and efficient manner to provide an excellent guest experience. A Server is required to have extensive knowledge of menu offerings. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our "ONE TEAM. ONE VISION." philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required brand specific training
• Complete all required Vision University training
• Complete all required health and safety training for all needed licenses or permits
• Adhere to all Vision Hospitality Group and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to each and every guest
• Serve Alcoholic/non-Alcoholic beverages in conjunction with local licensing/liquor regulations
• Has extensive knowledge of menu, specials, and all products
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Return to each table periodically to ascertain whether additional items are desired
• Receive payment from guests and follows established procedures for accounting for payments

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates, and hotel assets
• Have knowledge of fire alarm system and evacuation proceduresFailed but - we will produce final must be new list

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.