Server- Part Time AM Shift

StepStone Hospitality; Des Moines (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

StepStone Hospitality is seeking an AM Server for a Des Moines hotel. You will provide a welcoming atmosphere, prepare and serve drinks, and ensure prompt, friendly service to guests. The role involves taking orders, answering questions, and coordinating with kitchen and bar staff to deliver accurate orders.

The ideal candidate has customer service experience, strong English communication, and a professional, attentive approach to hospitality in a fast-paced environment.

Qualifications

• Proven working experience in a hospitality or food & beverage role.
• Excellent customer service and communication skills.
• Ability to work independently and in a fast-paced environment.
• Strong English language proficiency for guest interaction.
• Professionalism, speed, and attention to detail.

Responsibilities

• Take food and beverage orders accurately and enter into the POS system.
• Serve food and drinks in a timely, courteous, and professional manner.
• Answer questions about menu items, ingredients, and dietary options.
• Maintain cleanliness of tables, stations, and service areas.
• Greet guests warmly and assist seating as needed.
• Present menus, make recommendations on wines and food.
• Relay orders to kitchen and service bar via POS.
• Handle payments and process receipts.

Job description

Description

Des Moines Renaissance Savery is currently seeking a remarkable individual for a AM Server position at our StepStone Hospitality managed hotel. The ideal candidate is passionate about hospitality and committed to creating memorable guest experiences through exceptional customer service. This individual will provide a welcoming atmosphere, prepare and serve alcoholic and non-alcoholic drinks, maintain a clean and organized bar, and ensure every guest receives prompt, friendly, and professional service. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering outstanding hospitality, we'd love to hear from you.

• Take food and beverage orders accurately and enter them into the POS system.
• Serve food and drinks in a timely, courteous, and professional manner.
• Answer questions about menu items, ingredients, and dietary options.
• Ensure guest satisfaction by checking in throughout the meal and addressing any needs.
• Collaborate with kitchen and bar staff to ensure correct and timely order delivery.
• Handle payments, issue receipts, return change, or process credit cards.
• Maintain cleanliness of tables, stations, and service areas.
• Follow all food safety and sanitation guidelines.
• Greet all guests in a warm and enthusiastic manner and assist the host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines, including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette, including serving ladies first.
• Write the order in an order notebook. Repeat the order back to guests for clarity.
• Relay orders to the kitchen and service bar utilizing the point-of-sale system.
• Observe guests to fulfill any additional requests and to perceive when the meal has been completed for guest checkout.
• Total the bill and accept payment or refer the guest to the cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.

Maintain and follow all cash handling procedures.

Requirements

Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.