Server - Part Time (AM)

Sonesta International Hotels Corporation; Baltimore (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Job summary

Sonesta International Hotels Corporation is hiring a Server to welcome guests, take orders, and serve food and beverages in a hotel dining environment. You will maintain service standards, operate the POS system, and support kitchen and dining room teams to ensure a smooth guest experience.

The role requires a positive, guest-focused attitude, ability to work flexible hours including weekends, and prior experience in a full-service restaurant.

Qualifications

• Two years of experience as a server in a full-service restaurant preferred.
• High school diploma or GED preferred.

Responsibilities

• Greet and acknowledge guests promptly and professionally.
• Take orders and serve food and beverages accurately.
• Maintain cleanliness and sanitation standards in the dining area.
• Operate the POS system and handle cash or card payments.
• Assist with side duties and close-out procedures as needed.

Skills

Customer service

Cash handling

Teamwork

English fluency

Fast-paced environment

Education

High school diploma or GED

Tools

POS system

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

What you’ll be doing The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, kneeling and reaching. Ability to stand during entire shift.

Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required.

Education and Experience Two years of experience as a server in full service restaurant preferred - preferably in a fine dining establishment. High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions)

• Greet and acknowledge all arriving guests in a prompt and professional manner.
• Engage and interact with guest as appropriate.
• Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance and portions.
• Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner.
• Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management

Additional Job Description Qualifications and Skills

• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Previous front facing guest service experience required.
• Must read, write and speak the English language fluently.
• Experience with computerized cash registers preferred.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Anticipated Pay Range & Additional Job Information

N/A

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people.

That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.