Server (Part-Time, $17.50/hr.), Graylyn Conference Center

Wake Forest University; Winston-Salem (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Wake Forest University is seeking a part-time server for their dining services. The role requires serving food and beverages, handling customer inquiries, and upselling wine and beverage items.

Evening and weekend availability is essential, with the goal of delivering a refined guest experience. Ideal candidates will have a high school diploma or equivalent, strong English communication, and knowledge of fine dining etiquette.

Qualifications

• High school diploma or equivalent required.
• Ability to upsell menu items including beverages and cigars as appropriate.
• Ability to present, open, and pour wine with proper etiquette.
• Knowledge of fine dining etiquette is preferred.
• Must communicate effectively in English and maintain strong customer relations.

Responsibilities

• Serve food and beverages courteously and efficiently.
• Relay customer complaints to the Supervisor as needed.
• Inspect kitchen-provided food and products for quality.
• Set up dining tables and ensure proper placement of items.
• Learn menu prices and upsell opportunities.
• Write checks clearly and follow pre-check procedures.
• Maintain a professional image when interacting with guests.

Skills

Customer service

English communication

Upsell techniques

Time management

Interpersonal skills

Wine knowledge

Education

High school diploma or equivalent

Job description

Job Description Summary

Servers are responsible for the service of food and beverages. Evening and weekend availability is required.

Essential Functions

• Serves food and beverages in a friendly and courteous manner.
• Relays any customer complaints, regardless of magnitude to the Supervisor.
• Inspects food and products from the kitchen for quality.
• Sets up dining tables and ensures all items are appropriately placed.
• Become familiar with the prices of drinks and items on certain menus.
• Writes all checks clearly and legibly in ink; understands the pre-check system procedures.
• Displays a professional and courteous image on a formal basis with guests.

Required Education, Knowledge, Skills, and Abilities

• High school diploma and one year of related experience in the hospitality industry or restaurant environment, or an equivalent combination of experience and education.
• Ability to "up-sell" items such as alcohol, cigars, coffee products, etc.
• Ability to present, open, and pour wine.
• Knowledge of fine dining etiquette.
• Ability to communicate effectively in English.
• Excellent interpersonal, communication, and time management skills.
• Ability to maintain effective customer relations.

Preferred Education, Knowledge, Skills, Abilities

• Preferred but not required, a v alid driver's license with a good driving record; ability to meet the requirements of the University's automobile insurance.

Physical Requirements

• Medium work; climbing, crouching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing.
• Visual acuity to determine neatness and thoroughness of work assignments.
• Subject to both inside and outside activities.

Additional Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Time Type Requirement

Part time

Note to Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or [phone].