Server - Part Time

IDM Hospitality Management; Marshfield (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

IDM Hospitality Management in Marshfield, WI is seeking a Server to warmly serve food and beverage items in a busy hotel or venue setting. The role requires a friendly, enthusiastic, professional approach and timely service.

Must have a high school diploma and at least six months experience in banquet service; must be eligible to serve alcohol. Additional duties include clearing tables, expediting orders, coordinating with staff, and maintaining safety standards.

Qualifications

• High school or equivalent education required.
• Minimum six months’ experience in banquet service.
• Must be of minimum age to serve alcohol.
• Ability to communicate clearly and professionally with guests.

Responsibilities

• Understand menu preparation and communicate effectively to guests.
• Expedite and serve food and beverages; clear tables.
• Ensure minors and intoxicated patrons are not served alcohol.
• Coordinate with greeters, bartenders and bus attendants to maintain service levels.

Skills

Excellent communication skills

Table service standards

Menu item description ability

Cash handling

Banquet service experience

Education

High school diploma or equivalent

Job description

Summary Scope Of Role

Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

Summary Scope Of Role

Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

Minimum Education/Relevant Work Qualifications

High school or equivalent education required.

Minimum Of Six Months-prior Experience In Banquet Service Required.

Must be of minimum age to serve alcohol.

Essential Functions & Responsibilites

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• 80% Understand menu preparation, pronunciation and food standards to effectively communicate to customers. Expedite and serve food and beverage items at the request of customers and properly place the order within the operation to ensure quality and timing. Clear tables and return all equipment to their respective areas. Ensure that minors and intoxicated persons are not served alcoholic beverages.
• 5% Ensure service corridors safety by transporting all equipment in the proper manner. Be responsible for handling of all food, equipment and service items to local health requirements. Ensure that all slips, spills and breakage are attended to immediately.
• 10% Communicate to support staff (greeters, bartenders, bus attendants) to maintain the highest level of service to patrons.

Additional Job Functions

• Assist in moving any tables and chairs as assigned.
• Inform supervisor of any problems or complaints and assist the guests in accordance to the standards of operation.
• Responsible for the proper handling of all equipment, i.e., china, glass, silver, items and props, ensuring proper storage after use.

KEYS TO SUCCESS IN THIS ROLE INCLUDE

• Requires good communication skills, both verbal and written.
• Knowledge of table service standards.
• Knowledge of appropriate table settings and service ware.
• Ability to describe all menu items and methods of preparation.
• Requires cash handling and credit system procedures to be followed.

Supervisory Responsibilities

The Server reports directly to the Food & Beverage Manager and has limited scope of supervisory responsibilities based on function of position.

Physical Requirements

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all associates are required to fully comply with IDM’s standards of operation, rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.