Server (Part Time)

Cosm; Detroit, Northern (MI, KY); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Cosm is seeking a Server to deliver hospitality that connects guests with a memorable experience from entry to exit. You will stay engaged with the team, elevate service, and ensure every guest interaction reflects Cosm's pillars of service.

You will demonstrate knowledge of menus, specials, and promotions, while maintaining a welcoming, professional demeanor in a fast-paced environment. Applicants should be able to stand, walk, and lift up to 20 pounds as required.

Qualifications

• Must have prior serving experience in a hospitality setting.
• Fluent in English and able to write in basic English.
• Food Handler Certificate or ability to obtain within required timeframe.
• Alcohol service training or ability to obtain within required timeframe.

Responsibilities

• Deliver hospitality with Pillars of Service: Connected, Optimistic, Service Oriented, Memorable.
• Provide service-oriented hospitality from arrival to departure.
• Engage guests with a positive, friendly, and professional approach.
• Anticipate guest needs and create memorable experiences.

Skills

Customer service

Communication skills

English fluency

Education

Food Handler Certification

Alcohol Service Training

Job description

Summary:

At Cosm, we don’t just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy.

As a Server, you play a key role in delivering this experience—staying connected to your team on shift, elevating service beyond the standard, and ensuring every fan (guest) interaction reflects our commitment to our pillars of service.

Responsibilities:

• Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions
• Deliver exceptional,service-oriented hospitality to all guests from arrival through departure
• Engage fans (guests) with a positive, friendly, and professional approach in every interaction
• Anticipate needs and create memorable experiences through personalized service
• Demonstrate full knowledge of food and beverage menus, specials, and seasonal offerings
• Ensure each fan (guest) feels welcomed, cared for, and connected throughout their visit
• Foster a connected, one-team environment by supporting fellow team members
• Communicate effectively with coworkers and leadership to ensure smooth service
• Follow directions from supervisors with a positive and optimistic attitude
• Contribute to a collaborative, high-energy team culture
• Prepare assigned section to be fully set and ready at scheduled time
• Accurately and efficiently enter all food and beverage orders into the POS with minimal errors
• Maintain knowledge of company products, services, promotions, and events
• Assist with stocking and rotating products, including coolers and service areas
• Minimize breakage and maintain proper care of equipment and service ware
• Follow all company policies, procedures, and service standards outlined in training materials and the employee handbook
• Adhere to all accounting procedures (POS transactions, credit cards, gift cards, discounts, and team member meals)
• Comply with all state liquor laws and responsible alcohol service policies
• Maintain a safe and clean work environment in accordance with company and state guidelines
• Attend and participate in all required food, beverage, and service trainings
• Arrive on time, in proper uniform, and prepared for each shift with a service-oriented mindset
• Maintain a polished, professional appearance
• Demonstrate strong time management, communication, and organizational skills
• Thrive in a fast-paced, high-volume environment and perform well under pressure
• Consistently demonstrate a positive, professional, and optimistic attitude
• Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Experience:

• Ability to work a flexible schedule, including nights, weekends, and holidays
• Previous serving experience required, preferably in a fast-paced full-service establishment.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Food Handler Card required (or ability to obtain within required timeframe)
• Alcohol Service Training (or ability to obtain within required timeframe)
• Must be of legal age to serve alcohol in accordance with local and state laws.
• Must be able to continuously stand, walk and lift to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will seldom be sitting, kneeling, climbing, pushing, pulling, and lifting over 50 pounds.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.