Server (Paloma)

Auro Hotels; Greenville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality company is seeking a Food & Beverage Server to enhance guest satisfaction at their Greenville location. Responsibilities include ensuring cleanliness and attentiveness in the dining area, accurately processing orders, and utilizing selling techniques to improve guest experience. A high school diploma or equivalent experience in dining service is preferred. This role promises a vibrant work environment, where being responsive to guest needs is essential.

Qualifications

• Must ensure guest satisfaction through dining room cleanliness and attention to guests’ needs.
• Knowledgeable about all menu items, their garnish, contents, and preparation methods.
• Thoroughly sets up and cleans the work station according to operational policies.

Responsibilities

• Ensure guest satisfaction through prompt and attentive service.
• Accurately take orders and serve food as per restaurant standards.
• Utilize suggestive selling techniques to enhance guest experience.

Skills

Guest satisfaction skills

Knowledge of menu items

Serving techniques

Communication skills

Education

High school diploma or equivalent

Job description

AC Hotel | 159
315 S Main St
Greenville, SC 29601, USA

The beautiful bar/restaurant, located inside AC Hotel by Marriott Greenville Downtown is seeking Food & Beverage Servers. The purpose of the Food & Beverage Server is to assure the overall success of the hotel by meeting or exceeding the guest expectation for restaurant service. The Food & Beverage Server must ensure guest satisfaction through dining room cleanliness and attention to our guests needs.

Essential Job Functions

• Ensure guest satisfaction through dining room cleanliness and attention to guests’ needs.
• Thoroughly and correctly sets up the assigned work station prior to opening and cleans station at end of shift according to AURO and Franchisors operational policies and standards to ensure guest comfort and satisfaction.
• Completes all necessary side‑work as per restaurant schedule.
• Knowledgeable about all menu items, their garnish, contents and preparation methods.
• Answers guest’s questions regarding such with confidence and accuracy.
• Is aware of all daily specials, soups, drinks, wines and “86” items.
• Greets guests promptly at table.
• Utilizes suggestive selling techniques to increase check averages.
• Takes order accurately and inputs into kitchen food management and ordering system. Follows proper procedures in completing guest checks and submitting information to kitchen.
• Check guest order prior to serving to insure that appearance, temperature and portions are correct.
• Serve guest order promptly according to service standards. Returns as appropriate to ensure all of guest’s needs are being met and to suggestively sell other items.
• Pre‑busses and busses all tables as per restaurant standards and prepares for future customers.
• Notifies manager of all food and beverage supplies needed to ensure efficient operation of restaurant.
• Has working knowledge of property and all facilities to respond to guest questions effectively.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.