Server | Lounge by TopGolf (Seasonal)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

Lounge by TopGolf in Frisco, TX is seeking a server to deliver prompt, courteous service in a high-energy setting with chef-driven food and a large craft beer and cocktail program.

You will greet guests, take orders, and answer questions on food and beverage selections. Responsibilities include communicating with the kitchen, processing payments in MICROS, and maintaining clean, well-set service areas while upholding standards.

Qualifications

• Minimum 1 year serving experience, preferably in high-volume sports/live entertainment.
• Must hold or obtain Food Handlers and TABC certificates upon hire.
• Developed knowledge of wine, spirits and beer with experience selling cocktails.

Responsibilities

• Greet guests, take orders, and offer beverage and menu recommendations.
• Communicate dietary needs and meal requirements to the culinary team.
• Record transactions in MICROS and adhere to cash handling standards.
• Present checks, process payments, and ensure guest satisfaction with each course.
• Maintain cleanliness of work areas and service stations throughout the day.
• Set up and break down stations and perform side work as assigned.
• Protect the hotel from liability by monitoring guest over-serving.
• Work a variety of shifts, including weekends and holidays.

Skills

Customer service

Cash handling

English communication

MICROS input

Teamwork

Work under pressure

Education

Food Handlers certificate

TABC certification

Tools

MICROS

Job description

Lounge by TopGolf is not your average sports bar. This gaming lounge serves high energy; chef driven food made with quality ingredients alongside a large selection of local craft beers and elevated cocktails.

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Season through January to assist for our pop up Sookeasy and annual Blitzen bar.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experiences preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.