Server, Kassi Beach Pool

virginlvcareers; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a Server to deliver outstanding guest service, taking orders, and guiding guests through their dining experience with warmth and knowledge. You will input orders into the POS, help create memorable experiences, and nurture repeat guests while maintaining high hygiene and service standards.

Attorneys and team collaboration are valued; expect shifts of 8–10 hours with physical requirements for lifting up to 50 lbs and standing for long periods.

Qualifications

• Current, legal, and unrestricted ability to work in the United States.
• High school or equivalent education required.
• Food Service Handler Card and TABC certification valid for at least 6 months.
• Preferred: 1-2 years' experience in a full-service restaurant or lounge.
• Familiarity with superior customer service skills.
• Must have the ability to lead and supervise.
• Five years serving or similar experience or through progressive promotion and training within the foodservice department.

Responsibilities

• Greet and guide guests throughout dining experience, making insightful and timely suggestions on ordering.
• Place all order into the POS accurately.
• Create memorable experiences for guests and repeat customers.
• Ensure guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintain a well-groomed, neat and clean appearance and sanitary work practices.
• Anticipate, identify, and provide for guest needs.
• Perform side work duties and other duties as assigned.

Skills

Customer service

Table service

Communication

Leadership

Multitasking

POS usage

Education

High school diploma or equivalent

Tools

POS system

Job description

YOUR MISSION (The Job Description):

The Server position reports to Kassi Beach Pool management and is responsible for delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service. Listen, record, communicate, and deliver food & beverage items based on requests, guest history, and preferences. Be enthusiastic and use your talents to sell our experience to our guests

THE NITTY-GRITTY (The Essential Job Duties):

• Greet and guide guests throughout their dining experience making insightful and timely suggestions on ordering.
• Place all order into the POS accurately.
• Create memorable experiences for guests and create repeat customers, positive word of mouth business
• Ensure guest satisfaction through food quality checks and responsiveness to guest complaints
• Maintain a well-groomed neat and clean appearance, carrying out duties with attention to sanitation safety
• Anticipate, identify, and provide for guest needs
• Perform side work duties on daily basis and other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Transport trays and/or plates which may weigh up to 50 pounds, as well as serve food items and beverages
• Review and comprehend necessary documentation
• Stand throughout an eight-hour shift
• Effectively and efficiently move throughout work area
• Communicate effectively with customers and co-workers alike
• Work in an environment that has varying levels of smoke, crowds, and noise the severity of which depends upon customer volume
• Familiarity with food, beverage, and wine service
• Knowledge of table service, ability to carry a tray and multiple plates in hand
• Knowledge of table etiquette -- open handed service
• Knowledge of proper table set up for catered events
• These skills and abilities are typically acquired through three (3) years banquet or catering experience

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Preferred: 1-2 years' experience in a full-service restaurant or lounge
• Familiarity with superior customer service skills required
• Must have the ability to lead and supervise
• The skills and abilities necessary for effective performance within this position are typically acquired through five (5) years serving or similar experience or through progressive promotion and training within the foodservice department

THE WORKING CONDITIONS

• Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary
• Stand for periods of 8-10 hours
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided

This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer