Cottage Dining Server

Carneros Resort and Spa; Napa (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health and Dependent Care FSA Options

Life Insurance

Short-Term Disability

Long-Term Disability

Critical Illness Insurance

Cancer Insurance

Hospital Indemnity Insurance

Accident Insurance

Job summary

Hilltop Restaurant at Carneros Resort and Spa seeks an enthusiastic Server to join our Cottage Dining team in a Forbes luxury setting. You will deliver personalized service and guide guests with wine pairings, while maintaining a polished dining environment on a resort campus.

Ideal candidates bring hospitality passion, strong communication, and the ability to work efficiently in a fast-paced luxury setting. Evening, weekend, and holiday availability is required as needed.

Qualifications

• Experience in fine dining or luxury hospitality preferred but not required.
• Knowledge of Napa Valley wines is a plus.
• Ability to deliver personalized service in a luxury setting.

Responsibilities

• Provide attentive, personalized service to guests, ensuring their dining experience exceeds expectations.
• Guide guests through the menu, making recommendations for food and wine pairings based on preferences and seasonal offerings.
• Maintain thorough knowledge of the menu, including wine and beverage offerings.
• Ensure cleanliness and organization of the dining area to maintain a polished, luxury atmosphere.
• Uphold Forbes luxury service standards with anticipatory and respectful service.
• Collaborate with kitchen staff and team members for smooth operations and timely service.
• Handle guest concerns professionally, ensuring satisfaction and resolutions.
• Take and process orders accurately, addressing dietary restrictions and preferences.
• Assist with special events, private dining experiences, and seasonal promotions.
• Follow health, safety, and sanitation guidelines to maintain a safe working environment.

Skills

Strong communication skills

Hospitality mindset

Team player

Flexibility to work evenings weekends

Job description

Hilltop Restaurant at Carneros Resort and Spa is seeking an enthusiastic and skilled Server to join our Cottage Dining team. This role offers the opportunity to provide exceptional service in a Forbes environment, where every guest interaction is an opportunity to create memorable experiences. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to deliver personalized service in a fast-paced, luxury setting.

Key Responsibilities:

• Provide attentive, personalized service to guests, ensuring their dining experience exceeds expectations.
• Guide guests through the menu, making recommendations for food and wine pairings based on preferences and seasonal offerings.
• Maintain a thorough knowledge of the restaurant's menu, including wine and beverage offerings.
• Ensure the cleanliness and organization of the dining area, including tables, linens, and utensils, to maintain a polished, luxury atmosphere.
• Uphold Forbes luxury service standards by providing anticipatory and respectful service at all times.
• Collaborate with kitchen staff and other team members to ensure smooth operations and timely service.
• Handle guest concerns with professionalism, ensuring satisfaction and timely resolutions.
• Take and process orders accurately, ensuring all dietary restrictions and preferences are addressed.
• Assist with special events, private dining experiences, and seasonal promotions.
• Follow all health, safety, and sanitation guidelines to maintain a safe and clean working environment.

Preferred Qualifications:

• Previous experience in a fine dining or luxury hospitality setting, preferred but not required.
• Strong communication skills and the ability to engage guests with enthusiasm and professionalism.
• Ability to work efficiently in a high-energy, fast-paced environment while maintaining a focus on quality service.
• Knowledge of Napa Valley wines and culinary offerings is a plus.
• Team player mentality with a dedication to maintaining high service standards.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds as needed.
• Capability to navigate the resort's expansive property as applicable.

TOTAL COMPENSATION

• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance