Server Hestan Napa

Tasting Room Expo; Napa, Northern (CA, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

The Hestan Napa team in Napa, CA is seeking a warm, professional Server to deliver exceptional guest experiences at the dining table, in the showroom, and within the wine department. You will recommend our kitchen equipment and culinary wares, master beverage service with wine, and ensure accurate orders via Toast and Shopify.

This role requires standing for hours, staying composed under pressure, and meeting ABC and California Food Handlers requirements.

Qualifications

• Must be proficient in English (speaking, reading, writing) and basic math.
• Ability to stand for up to 6 hours and lift up to 50 pounds.
• Minimum of 2 years in a high-quality dinner house environment.

Responsibilities

• Deliver an exceptional guest experience at the dining table, showroom, and wine department.
• Know and answer questions about menu, beverages, and culinary wares; make recommendations.
• Serve wine properly, including opening, decanting, and pouring; manage pacing of guest experiences.
• Process orders through Toast POS and Shopify POS for transactions.

Skills

English proficiency

Basic math

Stamina

Education

High school diploma or equivalent

Job description

Job Details
Hestan Napa is the first-of-its-kind Hestan brand destination where guests can immerse themselves in the full Hestan lifestyle: from award-winning cookware and luxury residential appliances to curated wines and unforgettable culinary experiences. We are seeking a warm, professional, and service-oriented Server to join our front-of-house team. Reporting to the Assistant General Manager, you will play a key role in creating memorable dining experiences by providing attentive, knowledgeable, and personalized service. If you thrive in a fast-paced, guest-focused environment and are passionate about hospitality and fine cuisine, we invite you to be part of our innovative and inspiring team.

Position Summary:

The Server is responsible for delivering an exceptional guest experience at the dining table, within the kitchen equipment showroom, and in the Hestan culinary wares department. This role requires a strong interest in cooking and wine, along with comprehensive knowledge of Hestan Napa’s policies, food and beverage offerings, culinary wares, kitchen equipment, and service standards.

Key Responsibilities:

• Understand preparation methods, ingredients, portion sizes, culinary ware collections, and key selling points for kitchen equipment.
• Be familiar with the restaurant’s menu to answer questions and make recommendations. Serve food accurately, including any required tableside preparation.
• Know the beverage offerings and provide informed recommendations. Properly serve beverages, including opening, decanting, and pouring wine.
• Manage the pacing of each guest’s experience, ensuring timely and attentive service.
• Maintain in-depth knowledge of Hestan Napa’s product lines. Engage with guests to answer questions and recommend products.
• Process all food and beverage orders through the Toast POS system before service. Handle culinary ware and kitchen equipment transactions via the Shopify POS system.
• Complete the A.B.C. Responsible Beverage Service Certification. Adhere strictly to A.B.C. liquor laws, especially regarding service to minors and intoxicated individuals.
• Obtain a California Food Handlers Card within 30 days of hire.
• Follow all guidelines outlined in the Hestan Napa Standards of Service Manual.
• Attend scheduled meetings, including wine seminars, product training sessions, and service improvement workshops.
• Perform other job-related tasks as assigned by management.

Qualifications:

• High school diploma or equivalent. Must be proficient in English (speaking, reading, writing) and basic math.
• Ability to stand for up to 6 hours, reach, bend, stoop, and lift up to 50 pounds frequently.
• Minimum of 2 years in a high-quality dinner house environment. Proven ability to perform effectively in high-pressure situations.

$16.90 / hour rate + tips and commissions