Server/ Guest Experience Ambassador

NEXDINE Hospitality; Louisville (KY); On-site; USD 1,456,000 - 1,638,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) savings plan

Paid vacation, holiday, and sick time

Employee Assistance Program (EAP)

Plus, various perks!

Job summary

NEXDINE Hospitality in Louisville, KY seeks a Full Time Guest Server/Guest Experience Ambassador to deliver a best-in-class dining experience for residents and guests. You will engage customers, take orders, and ensure every table leaves satisfied while upholding safety and service standards.

Join a team that values hospitality, teamwork, and attention to detail. Starting pay is $16 per hour with weekly direct deposit, benefits, and opportunities for professional growth in a hospitality-focused

Qualifications

• High school diploma or equivalent.
• Restaurant/food service experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide best-in-class dining experiences to residents, colleagues and guests.
• Take food and beverage orders accurately and explain menu items and ingredients.
• Assist with setting up and breaking down dining areas and service stations.
• Ensure guests are satisfied with service and promptly communicate issues to supervisor.

Skills

Hospitality

Customer service

Food service

Communication

Education

High school diploma

Job description

Who We Are

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Full Time Guest Server/Guest Experience Ambassador

Location: Louisville, KY

Hours: Full Time

Starting Pay Rate: $16.00

Pay Frequency

• Paid Weekly - Direct Deposit

Benefits

YES!

We provide our full-time colleagues with a generous compensation and benefits package, training and development and growth opportunities. We provide resources, rewards, and incentives to our valued colleagues.

• Health, dental and vision insurance
• Flexible Spending Accounts
• Company-paid life insurance
• Various voluntary programs and insurances
• 401(k) savings plan
• Paid vacation, holiday, and sick time
• Employee Assistance Program (EAP)
• Plus, various perks!

Server Job Summary

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Server Essential Functions And Key Tasks

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment

The Server/Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Server Required Education And Experience

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience