Server/ Guest Experience Ambassador

NEXDINE, LLC; Kentucky; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

FSAs

Life insurance

401(k) plan

Paid time off

EAP

Perks

Job summary

NEXDINE Hospitality is seeking a Full Time Guest Server/Guest Experience Ambassador at Louisville, KY. You will deliver a best-in-class dining experience to residents, colleagues, and guests, leading hospitality in all interactions and ensuring dietary needs and preferences are met.

The role reports to the Director of Dining Services and includes duties such as serving food/beverages, describing menu items, assisting culinary staff, and maintaining a welcoming atmosphere.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Previous experience in food service is likely but not explicitly stated as a separate item in the HTML.

Responsibilities

• Provide best-in-class dining experience to residents, colleagues and guests.
• Cascade a spirit of hospitality in all dealings.
• Check residents' diets, likes and dislikes to ensure requirements are satisfied.
• Stock service areas with supplies and assist with setup/breakdown of meals.

Skills

Customer service experience

Hospitality

Education

High School Diploma or Equivalent

Job description

Who We Are: NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Full Time Guest Server/Guest Experience Ambassador

Location: Louisville, KY

Hours: Full Time

Starting Pay Rate: $16.00

Pay Frequency: Paid Weekly - Direct Deposit

Sever Rewards Benefits: YES!

We provide our full-time colleagues with a generous compensation and benefits package, training and development and growth opportunities. We provide resources, rewards, and incentives to our valued colleagues.

• Health, dental and vision insurance
• Flexible Spending Accounts
• Company-paid life insurance
• Various voluntary programs and insurances
• 401(k) savings plan
• Paid vacation, holiday, and sick time
• Employee Assistance Program (EAP)
• Plus, various perks!

Server Job Summary

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Server Essential Functions and Key Tasks

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service.
• Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment

The Server/Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Server Required Education and Experience

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

Are you passionate about creating amazing experiences in the hospitality industry? Look no further than NEXDINE Hospitality! As a dynamic and innovative company, we take pride in delivering trusted dining, hospitality, fitness center, and facility management services to a diverse range of clients nationwide, including businesses, independent schools, higher education institutions, senior living communities, and hospitals. At NEXDINE, we believe in the power of authentic and transparent experiences, and we are dedicated to providing the best for our clients and their guests. Join our family of brands and be a part of a team that values responsiveness, creativity, and excellence. If you are driven by the desire to make a difference in the world of hospitality, explore the exciting opportunities that the NEXDINE Experience has to offer.