SERVER - GREEN ROOM

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading entertainment venue in Cincinnati is seeking a full-time Server. The ideal candidate will take guest orders, maintain a clean environment, and provide an enjoyable experience while ensuring compliance with safety standards. Applicants should be outgoing, organized, and able to thrive in a fast-paced setting. This entry-level position offers the opportunity to join a vibrant team supporting an inclusive culture.

Qualifications

• Ability to move throughout the corporate office and cafes for extended periods.
• Must be at least 21 years old.
• Practicing general safety standards.

Responsibilities

• Taking guests’ orders.
• Running food and handling payment transactions.
• Maintaining a clean and organized station.

Skills

Calm in a hectic environment

High level of organization

Positive and friendly attitude

Education

High School diploma or GED equivalent

Job description

1 day ago Be among the first 25 applicants

Overview

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash and other forms of payment
• Making proficient sales transactions using a point‑of‑sale system
• Properly checking IDs for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling using proven techniques
• Answering questions accurately and politely
• Satisfying any/all needs of the guests, regularly double checking back throughout their experience
• Maintaining a clean & organized station, including pre‑bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests to create “Raving Fans.”

Requirements

• High School diploma or GED equivalent
• Follows all food safety & sanitation procedures; may require food safety certification depending on state

Skills

• Remaining calm in a hectic, fast‑paced environment
• Demonstrating a high level of organization, attention to detail, and sense of urgency
• Displaying a positive and outwardly friendly attitude toward guests

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

Additional Requirements

• Must be at least 21 years old; check state requirements
• Practicing general safety standards
• Maintaining a well‑groomed appearance (“having a plan”)
• Following all uniform guidelines
• Recycling products, where possible
• Maintaining HRC’s 5 core Values and Mission Statement
• Server and Busser cross‑train; Server Assistant may be rotated; refer to Busser job description

Qualifications

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guest, employee, and company information.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Gambling Facilities and Casinos