Server (Grana)

The Langham Boston; Boston (MA); On-site; USD 26,174 - 30,307; Full time

Job summary

The Langham Boston is seeking a friendly server to join the Food and Beverage team. You will greet guests, take orders, and serve food and beverages per established procedures.

Upselling, responding to guest requests, and assisting bussers are important. The role requires English communication, composure under pressure, and a team-focused approach; TIPS and ServSafe certification may be required.

Qualifications

• Prior F&B experience required; knowledge of beverage and food service.
• Able to stay composed & professional, especially in high-volume periods.
• Must communicate clearly in English (read, write & speak).
• Attend departmental trainings and meetings as necessary.
• Must become TIPS and ServSafe certified if not already.

Responsibilities

• Greet guests in an efficient and friendly manner, explain specials, take orders.
• Serve food and beverages per established procedures.
• Upsell additional items (appetizers, desserts, beverages) to guests.
• Respond appropriately to guest requests; report complaints to manager.
• Assist bussers as needed; maintain service flow and table readiness.
• Provide maximum guest service while upholding brand and Forbes standards.

Skills

F&B experience

Beverage knowledge

Food service

English communication

Team player

Customer service

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PURPOSE AND OBJECTIVE OF POSITION

The Server is a member of the Food and Beverage team that assists in ensuring that guest service and food and beverage standards are met. Hospitable, welcoming and friendly guest services are essential requirements of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests in an efficient and friendly manner/explain specials/answer questions/take orders.
• Serve food and beverages per established procedures.
• Upsell additional items (appetizers, desserts, beverages) to all guests.
• Respond appropriately to guest requests; report complaints to manager.
• Assist bussers as needed (setting/clearing tables).
• Provide maximum levels of guest service while maintaining Brand and Forbes standards.

SUPPORTIVE FUNCTIONS

• Maintain cleanliness of work area.
• Attend training sessions as determined by supervisor.
• Assist bartender, busser and bar back as needed.
• Complete assigned side work.
• Additional duties not mentioned above may also be requested by supervisor.

JOB KNOWLEDGE, SKILL AND ABILITY/ EDUCATION AND/OR EXPERIENCE

• Prior F&B experience required; knowledge of beverage and food service.
• Make minor decisions requiring limited judgment, i.e. task sequencing.
• Ability to remain composed & professional, especially when working with high volume under pressure
• Attend departmental meetings and trainings as necessary.
• Must become TIPS and ServSafe certified if not already.
• Ability to communicate clearly in English (read, write & speak).
• Ability to prioritize tasks in a busy restaurant environment while maintaining service standards.
• Ability to be a team player.

PHYSICAL DEMANDS

• Able to stand/walk for length of shift; stand, reach, grasp, lift & carry up to 30 pounds.

PAY RATE

• $19.50 per hour plus gratuity

Source: Hospitality Online