Server - Gjelina NYC

gjelinagroup; New York (NY); On-site; USD 15,000 - 23,000; Full time

Job summary

Gjelina Group in New York City is hiring servers to join our team. The Server is the main point of contact for guest interaction, delivering a fine dining experience with knowledge of our cocktails, wine list, and menu.

You will maintain high standards of service, communicate clearly with staff, and support events and shifts to ensure guest satisfaction. We offer a structured environment with training, opportunities to learn the menu, and the chance to work in a fast-paced hospitality setting.

Qualifications

• Must be organized, customer-focused and proactive.
• Full knowledge of all in-house food and beverage menus.
• Ability to use all relevant equipment and the restaurant POS system.
• Understanding of safety, sanitation, and food handling procedures.
• Capable of prioritizing tasks and assisting management or colleagues.

Responsibilities

• Report for duty on time and clock in.
• Manage time, breaks, and adherence to labor law.
• Maintain appearance, hygiene and minimal fragrance.
• Adhere to health, safety and sanitation protocols.
• Know regular guests and build rapport with new guests.
• Organize and maintain server stations and stations cleanliness.
• Communicate clearly with service staff and management.
• Prepare floors for openings/closings and restocking.
• Attend to guest needs and handle orders through POS.
• Serve food and drinks and clear tables during service.
• Complete side work before and after shifts.
• Attend trainings and pre-shift meetings.
• Demonstrate in-depth knowledge of cocktails, wine, and menu ingredients.

Skills

Customer service

Communication

Teamwork

Stability under pressure

Food & beverage knowledge

POS system

Tools

POS system

Job description

SERVER- GJELINA NYC

• Cash Wage: $11.00 per hour
• Tip Credit: $5.50 minimum per hour, based on tips received
• Total Minimum Compensation: $16.50 per hour

ABOUT US

We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

POSITION SUMMARY

As a team member of the Gjelina Group, every role is key to our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, the ability to multitask, and the ability to stay organized.

The server is the main point of contact for guest interaction. The Server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge. Passion for hospitality and food leads to their ability to navigate guest interaction and service with grace.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Report for duty on time, clocking in for your shift using the time clock.
• Manage your time, including resting and meal breaks, in compliance with New York Labor Law; keep managers informed when you leave the floor.
• Maintain high standards of appearance and hygiene at all times, including clean hair and nails and no heavy perfumes or colognes.
• Adhere to all health, safety, alcohol control, and sanitation protocols.
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
• Organize, clean, and maintain all server stations.
• Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service.
• Prepare the floor for opening and closing of each shift; stocking, cleaning, and preparing.
• Attend to guest needs throughout the dining room, course food orders, and send them through the POS.
• Run food, drinks, and bus tables in your section throughout service.
• Complete all assigned side work pre- and post-shift.
• Attending training and pre-shift meetings.
• Responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, etc.
• Responsible for in-depth knowledge of the food menu, ingredients in each dish, vendors and farmers, etc.
• Responsible for communicating all guest allergies with a manager.
• Fully understand the floorplan, table numbers, and seat positions of the entire venue
• Supporting the management team in all aspects of in-house service and events

General Attributes

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, take responsibility and initiative to resolve issues, and always clearly communicate with guests and colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approach all tasks enthusiastically, and seize opportunities to learn new skills or knowledge to improve performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain a high team, focus through solid leadership, showing cooperation and support to colleagues in pursuing department goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

knowledge, skills, and attributes

• Must be organized, self-motivated, and proactive, with strong attention to detail.
• Full knowledge of all in-house food and beverage menus
• Ability to use all relevant items of equipment.
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
• Ability to use the restaurant point of sale system.
• Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.

Certificates & Training

• NYC Sexual Harassment Prevention Training.
• NY Food Handler Certificate.
• Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety

PHYSICAL DEMANDS

The physical demands described are representative of those that an employee must meet to perform the essential function of this job successfully. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, lift, bend, and walk for an extended period (8-12 hours).
• Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly.
• Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions.
• Must be able to reach items at varying height levels (shelves, on the ground, etc.)
• Occasionally kneel, bend, crouch, and climb as required.
• Must be able to work under environmental exposure to cold, heat, water, and cleaning materials.
• Must be able to remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

WORK ENVIRONMENT

The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer.

Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND ALLOWED TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF OUR BUSINESS ACTIVITIES, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.