Server - Full Time

Q - Center; St. Charles (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Medical, Dental and Vision Insurance

Employee Assistance Program

Employee Meals

Job summary

Q - Center in St. Charles, Illinois, is seeking a Server responsible for setting up, serving, and breaking down food and beverages for guests. This on-site position offers a varying schedule including days, afternoons, evenings, and weekends, with shifts typically from 5:30am to 2:00pm. Starting pay is $18.00 per hour. Benefits include paid time off, 401(k) with employer match, health insurance, and more. Join a dynamic team at one of the Midwest's premier event venues!

Qualifications

• Customer service experience required and/or experience in a hotel or related field preferred.
• BASSET and Food Handler certifications or equivalent.

Responsibilities

• Set up, serve, and break down food and beverages to guests.
• Respond to guest problems and complaints efficiently.
• Maintain cleanliness and organization in all service areas.

Skills

Customer service experience

BASSET certification

Food Handler certification

Education

High School diploma or equivalent

Job description

Job Summary

The Server is responsible for the set-up, service and break down of food and beverages to guests at all Q Center functions, according to Q Center Standards, while ensuring quality service and guest satisfaction.

This position is on-site, with a varying schedule that can include days, afternoons, evenings, and weekends. Shifts are typically 5:30am - 2:00pm.

Starting rate for this position is $18.00/hour.

Benefits

• Paid time off
• 401(k) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

Education & Experience

• High School diploma or equivalent.
• Customer service experience required and/or experience in a hotel or related field preferred.
• BASSET and Food Handler certifications or equivalent.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow associates.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Perform preparatory tasks, opening/closing and side work duties to ensure that guests are served promptly and efficiently.
• Be familiar with the menu of the assigned function.
• Serve guests according to Q Center’s standards in a friendly, courteous and professional manner.
• Respond to guest problems, complaints and accidents; communicate to management, if necessary.
• Set all tables, buffet stations, dining room buffet, bussing stations and bars according to Standard Operating Procedures.
• Maintain all service area storerooms in a neat and orderly manner, stock with any and all appropriate supplies necessary for food service functions.
• Clean-up function space after the completion of the function and ensure that all equipment and supplies are cleaned, stored and re-stocked properly.
• Adhere to all BASSET procedures while serving liquor to ensure guests are served alcohol in a safe and controlled environment to avoid problems with intoxicated guests and, when necessary, report to management.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function and give accurate descriptions.
• Ensure overall guest satisfaction and safety is achieved.

The Q Center

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

EEO is the Law. Supplement Notice. Pay Transparency.

If you require a reasonable accommodation to complete an application, please email your request to [e-mail] and provide the job title to which you are applying.