Server (Pasadena, CA)

Wingmen V Llc; Pasadena (CA); On-site; USD 24,851 - 26,863; Part time

Job summary

Wingmen V Llc in Pasadena is hiring energetic Servers to join our team at Buffalo Wild Wings. In this role, you will create memorable experiences for guests through exceptional service and enthusiasm. You'll be responsible for greeting guests, taking orders, and ensuring their satisfaction throughout their visit.

Ideal candidates will possess strong communication skills, a customer-centric mindset, and the ability to work efficiently in a fast-paced environment. Previous experience in a restaurant setting is preferred.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Excellent verbal communication skills to serve BWW guests.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and drinks ensuring quality.

Skills

Customer service skills

Knowledge of food safety

Verbal communication skills

Basic math skills

Education

Minimum 21 years of age

Certifications to serve alcohol

Tools

Point-of-Sale systems

Job description

Job Details

Location: 1000 S Fair Oaks Ave - Pasadena, CA 91105
Salary: $18.04 - $19.50 hourly
Category: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day! If you love connecting with people and thrive in a fast‑paced, high‑energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.

What You’ll Do

• Greet guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Conflict‑management, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems.
• Knowledge of RAS procedures as defined by federal and state laws, and BWW policies.
• Work closely with your team to keep the dining room running smoothly.
• Skill in time management and organization with excellent attention to detail.
• Ability to take direction and execute team and company objectives.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of BWW food and beverage menu and ability to make suggestions and upsell to guests.
• Knowledgeable of current marketing initiatives and upcoming events to inform guests.
• Excellent verbal communication and interaction skills to serve BWW guests and create a personalized experience.
• Basic mathematical skills and ability to handle money accurately.
• Basic knowledge of Point‑of‑Sale systems.
• Conflict‑management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve problems.
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment.

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures.
• Follow specific service time and guidelines while engaging guests and customizing their experience.
• Maintain a high degree of pace and intensity for an extended period of time.
• Be reliable, dependable, adhere to a schedule, cover shifts as necessary, and be on time for scheduled shifts.

Interaction

• WOW out team members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect to share externally with every guest.
• Maintain positive working relationships with all team members and managers.
• Work as a contributing member of a team.

External Relationships

• WOW guests every day by achieving the highest level of satisfaction with extraordinary focus on friendly services, food, fun, and value.
• Explain menu items and terms and provide suggestions to guests when asked.

Education / Experience

Required

• Minimum 21 years of age.
• Certifications to serve alcohol as dictated by the state and BWW policy.

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high‑volume full‑service restaurant.