Server - Brooklyn Bowl Philly

Live Nation; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Professional career development

Additional benefits

Job summary

Brooklyn Bowl Philadelphia is opening as a premier venue combining music, bowling, beer, and food. We are seeking a Food Server to manage all stages of meal service, from menu clarification to payment processing, ensuring an exceptional guest experience.

You will maintain a clean, inviting service area and communicate guest needs to kitchen and management to uphold service standards. Ideal candidates will have strong customer service experience, the ability to work in a lively setting with loud

Qualifications

• Must have prior customer service experience.
• Ability to thrive in a fast-paced environment and handle guest requests.
• Excellent interpersonal and communication skills; ability to build rapport with guests.

Responsibilities

• Greet guests and provide attentive service.
• Explain menu items and take food and beverage orders.
• Ensure accuracy of orders and timely delivery; present and settle checks.
• Maintain station cleanliness and restock as needed.
• Coordinate with kitchen and management to fulfill guest needs.

Skills

Customer service

Fast-paced environment

Interpersonal skills

Communication skills

Rapport with guests

Reading and math basics

Stand/walk for long shifts

Education

High School diploma or equivalent

Tools

POS system

Job description

Job Summary:

Brooklyn Bowl Philadelphia will be following in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone. Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district, the venue is slated to open Q4, 2021, and will be Brooklyn Bowl’s fourth location.

Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.

Job Description:

We are seeking a Food Server to become an integral part of our team at Brooklyn Bowl Philadelphia! The Food Server is responsible for all stages of the meal, such as menu clarification, placing orders, and making certain orders are prepared correctly as well as presented in accordance with departmental specifications. They present the food and beverage check and take payment and are ultimately responsible for the appearance of their station (meaning proper set up for the meal being served, and cleanliness). They must treat the guest with the utmost courtesy and respect in addition to meeting their needs and requests so as to ensure an enjoyable experience and future patronage.

Responsibilities:

• Responsible for all stages of food and beverage service in the restaurant, bowling area, bar or other areas throughout the venue
• Maintain the cleanliness and appearance of the dining or service area to meet departmental standards
• Greet and make all guests feel welcome
• Respond to guest inquiries and requests in a timely fashion
• Ensure the guest has an enjoyable experience
• Must possess in-depth knowledge of all menu items and specials, including ingredients, preparation methods, etc.
• Ensures appropriate utensils and condiments are present for the meal being served
• Checks all tables to ascertain guest needs. Remains attentive to the needs and requests of the guest
• Ensures that all phases of the meal are carried out appropriately, from the time the guests are seated until their departure
• Attention to special requests and relates all information to kitchen and management in detail
• Obtains food and drink orders from guests. Makes appropriate suggestions and follows all set service standards and sequence of service
• Collect and process payment
• Proficient on use of POS system to input orders accurately and efficiently
• Communicate any problem or guest concern to management in a timely manner
• Knowledge of and compliance with Health Code and Alcohol Regulations
• Perform other duties as assigned
• Work together as part of a team to provide the best overall guest experience.

Qualifications:

• High School graduate or equivalent preferred
• Valid Food Worker / Health Card required
• Valid RAMP certification required
• Previous experience in customer service, food service, restaurant or other related fields
• Ability to build rapport with guests
• Ability to thrive in a fast-paced environment
• Must possess basic math and reading skills
• Excellent interpersonal and communication skills
• Ability to become familiar with menu, preparation procedures and prices
• Ability to work closely and efficiently with others
• Previous experience working in a high-volume restaurant
• Must be able to work a flexible schedule, including weekends and holidays
• Will be carrying a trey ranging up to approximately 20-35 pounds
• Will be moving throughout the restaurant, work area, or venue during the entire shift
• Will be working in an environment with loud music and crowds for extended periods of time
• Will be standing or staying in a stationary position throughout entire shift

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet

Our Benefits:

• Competitive compensation
• Professional career development
• Additional benefits

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Brooklyn Bowl Philadelphia strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Brooklyn Bowl Philadelphia may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.