Server-Bogart's Restaurant

The Pollard Hotel; Red Lodge (MT); On-site; USD 17,000 - 25,000; Full time

Job summary

The Pollard Hotel in Red Lodge, MT, is seeking a Server for Bogart’s restaurant. You will provide front-line customer service to guests in-person and by phone, work closely with hosts, bartenders, kitchen staff, and management to serve food and drinks in a friendly and timely fashion.

Responsibilities include welcoming guests, assisting with menu selections, recording orders, and maintaining dining room standards.

Qualifications

• High School diploma or equivalent preferred.
• R.A.S.S. and ServSafe certifications viewed favorably.
• Serving experience is preferred and helpful.

Responsibilities

• Greet guests warmly and provide front-line customer service.
• Assist with opening/closing duties and setting tables.
• Present menus, suggest items, and assist with beverage choices.
• Take orders, relay to bar/kitchen, and ensure timely service.
• Maintain cleanliness and proper table settings throughout shifts.
• Handle billing and To-Go orders when required.

Skills

Kind, honest, dependable

Organized and efficient

Follow written and verbal instructions

Education

High School diploma or equivalent

R.A.S.S. Certificate

ServSafe Certificate

Job description

Our website says it all! (bogarts.FUN)

We think you will agree that we offer the tastiest Mexican fare here in Red Lodge. From pizza to burgers, tacos, burritos, salads, and soups, we need a little help keeping up with the demands of a bustling restaurant. If you like to have fun at work, eat well, and make a difference in the lives of others,

Company Mission:

To create great experiences for everyone we meet. To enrich the lives of our staff and guests. To be an integral part of making our community wonderful. To build enduring relationships. To make quality food with real ingredients.

Job Summary:

The service staff at Bogart’s is responsible for providing front-line customer service to our guests, both in-person and on the telephone. Servers work closely with host positions, bartenders, kitchen staff, and management to serve food and drinks in a friendly and timely fashion. The duties of the Server are many, including cleaning, setting tables, stocking inventory, and performing light janitorial duties.

Essential Job Duties:

• Sincerely welcomes customers immediately upon entering the restaurant or by answering the telephone
• Performs opening and closing duties
• Prepares dining room for customers by cleaning tables and setting condiments, napkins, service plates, utensils, etc.
• Assists team with laundry, silverware roll-ups
• Protects establishment and customers by following sanitation, safety, and alcohol beverage control policies.
• Helps customers select food and beverages by presenting the menu, offering cocktails and appetizers, suggesting entrees, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions.
• Transmits orders to the bar and kitchen by recording customers' choices and identifying customers' special dietary needs and requests
• Keeps kitchen staff informed by noting the timing of meal progression
• Responds to additional customers' requirements by inquiring about needs and observing the dining process.
• Maintains the table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
• Concludes dining experience by acknowledging choice of restaurant and inviting customers to return
• Handles correct charges and billing for the customer
• Assists the team in taking telephone To-Go Orders
• Contributes to team effort by accomplishing related results as needed

Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Kind, honest, and dependable
• Organized and efficient
• Ability to follow written and verbal instructions

Experience / Education Preferred:

• High School diploma or equivalent
• Serving experience preferred
• R.A.S.S. Certificate
• ServSafe Certificate

Physical Demands and Work Environment:

Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, balance, stoop, talk, or hear. The employee must lift and move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. This job also requires the frequent use of stairs.

Work Environment: While performing the duties of this job, the employee is exposed to long periods of standing, walking, and stair climbing. The nature of the hospitality business requires employees to work weekends, holidays, and late hours.