Server - Big E's Sports Grill Midland

suburbaninns; Midland (MI); On-site; USD 11,000 - 18,000; Part time

Benefits offered by this job

Hotel discounts

Restaurant discounts

Paid time off

Health insurance

Vision insurance

Dental insurance

Life insurance

Flexible schedule

Holiday pay

Volunteer time off

Advancement opportunities

Maternity/Paternity leave

EAP program

Job summary

Suburban Inns is seeking a part-time Server to provide food and beverage service while upholding health standards and our core values. The role involves greeting guests, taking orders, handling payments, and supporting the team with duties during shifts.

The position offers shift options (1st and 2nd), a tipped minimum wage with tips, and the possibility to be used as a paid internship. Benefits extend to full-time staff, with opportunities for advancement and flexible scheduling where

Qualifications

• No formal education required.

Responsibilities

• Greet guests and provide friendly service.
• Take orders and ensure accuracy.
• Verify IDs for alcohol service.
• Handle cash/credit transactions per SOP.
• Assist with closing shift duties and setup/breakdown.

Skills

Good communication skills

Job description

Server

* Shifts: 1st and 2nd available (each shift is about 5 hours)

* Part-time

* Wage: Tipped minimum wage $5.49/hour + TIPS

* Position can be used as a paid internship

Benefits Include

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary

As a Server you would be responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns/Big E’s standards, and Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
• Obtain orders from guests ensuring accuracy while following Big E’s steps of service
• Ensure all guests requesting alcohol have proper ID and are over 21 years of age
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons according to TIPS training
• Verify accuracy of the bill, and present to the guest
• Handle all cash and credit card charges according to standard operating procedures
• Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
• Complete assigned shift duties
• Pre-bus tables
• Run food and help others when able
• Complete closing shift work
• Set up and break down patio daily in season
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills
• Formal Education and Job-Related Experience: None
• License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (May be completed upon hire)
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
• Physical Effort: Significant portions of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 150 pounds) materials for intermittent periods throughout the day
• Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on property.

Uniform and Appearance Guidelines

Uniform: A shirt and nametag will be provided. Team Members are responsible for their own pants and shoes meeting Suburban Inns specifications. Pants need to be either black slacks or dark wash jeans with no holes (no yoga-style) and shoes need to be black, close-toed and non-slip.

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Suburban Inns’ business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.