Server- Bar Clara

HEI Hotels & Resorts; Los Angeles (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

401(k) matching

Job summary

HEI Hotels & Resorts is seeking a server at Hotel Per La in downtown Los Angeles to provide guests exceptional service and ensure compliance with policies while meeting financial goals.

Responsibilities include greeting guests, taking orders, handling POS, delivering orders, and maintaining cleanliness. Must be able to lift up to 30 lbs and work a regular schedule in a fast-paced environment.

Qualifications

• Professional appearance and manner at all times.
• Willing to pitch in and help teammates.
• Knowledge of food and beverage preparation and service standards.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials or promotions.
• Record details of the order, repeat to guest for accuracy.
• Input order into POS to inform kitchen of particulars.
• Retrieve orders up to 30 lbs, confirm accuracy, and deliver with condiments.
• Abide by state, federal and corporate rules for serving alcoholic beverages.
• Replenish beverages and check guest satisfaction.
• Offer desserts or specialty coffees on request.
• Operate POS to pre-check orders and close checks.
• Present the check to guests promptly.
• Maintain regular attendance and be available to work as scheduled.
• Perform other job-related duties as assigned.

Skills

Guest relations

Service standards

Team player

POS knowledge

Lift 30 lbs

Communication skills

Job description

About Us

HEI Hotels and Resorts is proud to welcome the Hotel Per La, a Marriott Autograph Collection Hotel, located in the heart of downtown Los Angeles to our growing portfolio. As one of the standout hotels in Los Angeles, we are born in the business of friends and believe that the richness of life lies in simple, warm moments. We combine a community-focused spirit, thoughtful design, and a convenient location near the LA Convention Center. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

About Us

HEI Hotels and Resorts is proud to welcome the Hotel Per La, a Marriott Autograph Collection Hotel, located in the heart of downtown Los Angeles to our growing portfolio. As one of the standout hotels in Los Angeles, we are born in the business of friends and believe that the richness of life lies in simple, warm moments. We combine a community-focused spirit, thoughtful design, and a convenient location near the LA Convention Center. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Compensation

Salary Range: $25.00 - $25.00 Hourly

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties And Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.