SERVER B

Diamond Mountain Casino; Susanville (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Ten paid holidays

401K matching

Job summary

Diamond Mountain Casino & Hotel in Susanville, CA is seeking a Food and Beverage Server/Hostess. The role focuses on delivering excellent customer service, taking orders, and serving food and beverages across the casino floor, restaurant, and Diamond Willow Room.

You will work in a fast-paced, smoke-influenced environment and must be able to stand for long periods while ensuring guest satisfaction. Benefits include a full package with health and retirement options.

Qualifications

• Must be able to perform basic arithmetic calculations.
• Written and oral communications in primary language used in work area.
• Must pass pre-employment drug screen.
• Must qualify for a Gaming License.
• Must be able and willing to work any schedule, holidays, and weekends.

Responsibilities

• Receive drink and food orders from guests.
• Place order in the POS system.
• Collect money and make change.
• Inform guests of daily specials and answer questions.
• Serve meals from kitchen and service areas promptly.
• Monitor cleanliness in bar area, including ashtrays and tables.

Skills

Customer service

Communication

Arithmetic

Education

High School diploma

Tools

POS system

Job description

Job Details

Job Location: Susanville, CA 96130, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $16.90 - $22.43 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service,

Position Description

Position Title: Food and Beverage Server/Hostess

Department: Food and Beverage

Supervised By: Food and Beverage Manager/Supervisor

Supervises: None

Benefits: Yes, see below

General Statement of Responsibilities

A Food and Beverage Server is responsible for excellent customer service while serving food and beverages to guests at the bar, restaurant, and the casino floor. The server is also responsible for following protocol for serving alcohol in a responsible manner. Servers should be aware of guest needs and team staffing issues throughout the Food and Beverage area, including the casino floor, restaurant and Diamond Willow Room. When required, the Food and Beverage team should provide support throughout the casino.

• Must be willing to work in a secondhand smoke environment.

Specific Areas of Responsibilities

• Receive drink and food orders from guests.
• Place order in the Point of Sale (POS) system.
• Collect money and make change.
• Inform guests of daily specials, make suggestions and answer questions.
• Serve meals from the kitchen and service areas promptly.
• Monitor cleanliness in the bar area, including ashtrays, tables and floors.
• Slice fruit for garnishing and ensure all garnishes are stocked and fresh.
• Notify management should they feel a guest is intoxicated.
• Explain promotions to guests.
• Keep the Brew Pub area and Diamond Willow Room bar area clean.
• Other duties as assigned.

Qualifications

• Must be age 21.
• Must pass IHS Food Handler Certification
• Must pass TIPS/Responsible Beverage Service Training.
• Must be able to perform basic arithmetic calculations.
• Written and oral communications are required in the primary language used in the work area.
• Must pass pre-employment drug screen.
• Must qualify for a Gaming License.
• Must be able and willing to work any schedule, holidays, and weekends.
• Must be able to stand, walk, and exert fast-paced mobility for periods up to four (4) hours.

Physical Qualifications

• Must be able to stand, walk, and exert fast-paced mobility for long periods of time (up to 4 hours), bend, kneel, carry, and lift up to 20 pounds on a regular basis. With help must be able to lift up to 200 pounds occasionally.

Preference Policy

Preference will be given to qualified Susanville Indian Rancheria Tribal Members. Indian preference is granted in accordance with P.L. 93-638.

Diamond Mountain Casino & Hotel Benefits Package

The Diamond Mountain Casino & Hotel Benefits Package includes health, dental, and vision. Employees earn vacation and sick time. Diamond Mountain Casino & Hotel provides ten paid holidays to qualifying employees . Diamond Mountain Casino & Hotel also offers a matching 401K Retirement Plan, Education Assistance (provisions apply), Employee Assistance Program, Health Spending Accounts (HSA), gym membership discounts, discounts with two different shoe venders, and employee discounts in our restaurant, coffee shop, and gift shop.