Server at Bacchus Pub

The Baxter Hotel; Bozeman (MT); Presencial; USD 19.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

On Demand Pay

Team member discounts

Resumo da vaga

The Baxter Hotel in Bozeman proudly presents an opportunity for a Server at Bacchus Pub. Join a high-volume, full-service pub in a landmark property where hospitality and genuine warmth meet luxury. You will take orders, present menus, upsell thoughtfully, and ensure guests enjoy a seamless dining experience.

Ideal candidates demonstrate strong customer service, clear communication, and teamwork in a fast-paced setting, with a flexible approach to hours and a commitment to hospitality excellence.

Qualificações

• Sales techniques and persuasive communication to upsell products.
• Ability to resolve conflicts and handle guest concerns tactfully.
• Consistently deliver high-quality customer service and guest satisfaction.
• Clear professional communication with guests, vendors and team.
• Adapt to different guest personas and work well in a team.
• Take initiative and contribute to team goals in a fast-paced setting.
• Manage time effectively in a high-volume service environment.
• Remain flexible, including overtime when needed.

Responsabilidades

• Take orders and deliver food and beverages while ensuring an exceptional guest experience.
• Handle billing and payments; assist with tableside service as required.
• Prepare tables and restaurant setup; maintain sanitation standards.
• Greet guests, explain menu items, and suggest daily specials.
• Verify quality and presentation of meals before serving.

Conhecimentos

Sales skills

Conflict resolution

Customer service

Communication

Interpersonal skills

Initiative

Time management

Flexibility

Descrição da vaga

Description

We are...

The newest properties within the Noble House Hotels & Resorts collection - The Hotel Baxter - Bozeman's Crown Jewel - is a historic landmark built in 1929 and has long stood as Bozeman's gathering place and gateway to Montana. As a team member of the Hotel Baxter, you will be a steward of a Bozeman landmark where every interaction with the guests and community delivers great hospitality, genuine warmth, excellence without elitism, and luxury without pretension.

Bacchus Pub is high-volume, full-service restaurant that takes pride in the quality of service and hospitality as well as the products that we serve. Our team loves to serve while cultivating a warm, caring, intelligent, and fun atmosphere. The Bozeman community is ready again to pull up a seat and see firsthand what genuine pub-house hospitality all is about.

The Bacchus Pub is currently looking for a Server.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

It is our pleasure to welcome you to your new family. This will be an exciting journey that you have signed up for. We will stumble together, laugh together, learn together and most of all grow together. It takes a fully engaged team for us to reach our common goal of offering our guests delicious seasonal ingredients in a warm welcoming atmosphere.

A day in the life....

The Server takes orders and delivers food and beverages while ensuring an excellent guest experience. This role is responsible for all billing and payment processing.

Reports to: Manager

Job Tasks:

• Prepare tables, including the setup of linens, silverware, and glassware.
• Perform light food preparation, including bread, salads, appetizers, and dessert presentation.
• Greet guests professionally and provide detailed information regarding menu items, ingredients, and cooking methods.
• Inform customers of daily specials.
• Verify food and beverage quality and presentation before serving.
• Serve food and beverages to guests, including tableside preparation as required.
• Check identification to ensure guests meet minimum age requirements for alcohol consumption.
• Provide wine recommendations and utilize proper corkage and pouring techniques.
• Process guest payments and transactions.
• Clear and clean tables promptly according to sanitation standards.
• Complete side duties, including polishing silverware, restaurant setup, and replenishing condiments.

Requirements

You own this if you have...

• Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.
• Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
• Customer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance guest needs with those of guests served by pub. This requires practical knowledge of industry customer service standards.
• Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest can alert the server to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.
• Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.
• Initiative: Must take action frequently, collaborate with team members and develop new ideas that focus on results.
• Time Management Skills: Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.
• Flexibility: Often work overtime, when needed, and assist the workload of others.

We've got you covered....

At The Hotel Baxter, we are proud to offer our team members the best perks and benefits.

• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.