Server at Bacchus Pub

Hotel Baxter, a Noble House Hotel; Bozeman (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

On Demand Pay

Discounts for team/family/friends at 6

Job summary

Hotel Baxter, a Noble House Hotels & Resorts property in Bozeman, Montana, seeks a friendly Server to join the Bacchus Pub team. You will take orders, deliver food and beverages, and ensure an exceptional guest experience at a historic landmark known for warm hospitality and authentic pub atmosphere.

You will greet guests, describe menu items, and upsell specials while maintaining high service standards and accurate billing.

Qualifications

• Sales techniques and customer influence to upsell products and services.
• Problem solving and conflict management to resolve issues using good judgment.
• Deliver consistent, high-quality customer service and satisfaction.
• Clear, professional communication with guests, vendors, coworkers, and management.
• Adaptability to different guests and coworkers to maintain a positive team environment.
• Proactive initiative and collaboration with the team to improve results.
• Efficient time management in a fast-paced restaurant setting.
• Willingness to work overtime when needed and assist others.

Responsibilities

• Prepare tables with linens, silverware, and glassware.
• Perform light prep tasks such as breads, salads, and desserts.
• Greet guests professionally and describe menu items, ingredients, and methods.
• Inform guests of daily specials and wine pairings; recommend items as appropriate.
• Verify food and beverage quality and presentation before serving.
• Serve meals and beverages, including tableside service when required.
• Check IDs to ensure legal drinking age and manage alcohol service.
• Process guest payments and transactions efficiently.
• Maintain cleanliness by clearing and cleaning tables per sanitation standards.
• Complete side duties including polishing, restocking, and restaurant setup.

Skills

Sales techniques

Problem solving

Customer service

Communication

Interpersonal skills

Initiative

Time management

Flexibility

Job description

Description

We are...

The newest properties within the Noble House Hotels & Resorts collection - The Hotel Baxter - Bozeman's Crown Jewel - is a historic landmark built in 1929 and has long stood as Bozeman's gathering place and gateway to Montana. As a team member of the Hotel Baxter, you will be a steward of a Bozeman landmark where every interaction with the guests and community delivers great hospitality, genuine warmth, excellence without elitism, and luxury without pretension.

The Bacchus Pub is high-volume, full-service restaurant that takes pride in the quality of service and hospitality as well as the products that we serve. Our team loves to serve while cultivating a warm, caring, intelligent, and fun atmosphere. The Bozeman community is ready again to pull up a seat and see firsthand what genuine pub-house hospitality all is about.

The Bacchus Pub is currently looking for a Server.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

It is our pleasure to welcome you to your new family. This will be an exciting journey that you have signed up for. We will stumble together, laugh together, learn together and most of all grow together. It takes a fully engaged team for us to reach our common goal of offering our guests delicious seasonal ingredients in a warm welcoming atmosphere.

A day in the life....

The Server takes orders and delivers food and beverages while ensuring an excellent guest experience. This role is responsible for all billing and payment processing.

Reports to: Manager

Job Tasks:

• Prepare tables, including the setup of linens, silverware, and glassware.
• Perform light food preparation, including bread, salads, appetizers, and dessert presentation.
• Greet guests professionally and provide detailed information regarding menu items, ingredients, and cooking methods.
• Inform customers of daily specials.
• Verify food and beverage quality and presentation before serving.
• Serve food and beverages to guests, including tableside preparation as required.
• Check identification to ensure guests meet minimum age requirements for alcohol consumption.
• Provide wine recommendations and utilize proper corkage and pouring techniques.
• Process guest payments and transactions.
• Clear and clean tables promptly according to sanitation standards.
• Complete side duties, including polishing silverware, restaurant setup, and replenishing condiments.

Requirements

You own this if you have...

• Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.
• Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
• Customer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance guest needs with those of guests served by pub. This requires practical knowledge of industry customer service standards.
• Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest can alert the server to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.
• Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.
• Initiative: Must take action frequently, collaborate with team members and develop new ideas that focus on results.
• Time Management Skills: Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.
• Flexibility: Often work overtime, when needed, and assist the workload of others.

We've got you covered....

At The Hotel Baxter, we are proud to offer our team members the best perks and benefits.

• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.