Server Assistant/In-Room Dining (Part-Time)

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Marcus Hotels & Resorts in Milwaukee is seeking a Room Service Attendant to deliver orders accurately and professionally, ensuring guest satisfaction. Responsibilities include tray preparation, assisting with amenities, and maintaining clean service areas. Morning shifts are required, and no prior experience is necessary.

The role emphasizes knowledge of menu items, beverages, and proper etiquette, with emphasis on teamwork and efficient time management in a fast-paced hotel environment.

Qualifications

• Knowledge of the appropriate food and beverage preparations and service standards.
• Limited knowledge of beverages and wines.
• Knowledge of all menu items and accompaniments.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods.
• Ability to remember, recite and promote the variety of menu items.
• Ability to grasp, lift and/or carry or otherwise transport up to 50 lbs.
• Knowledge of local attractions.
• Knowledge of proper etiquette and manners.
• Ability to multi-task.
• Ability to work among a team atmosphere as well as alone.
• Ability to perform duties in strict time parameters.
• Ability to maintain service standards.
• High school diploma or GED preferred.
• No prior experience required.

Responsibilities

• Prepare trays and deliver to rooms.
• Maintain condition and cleanliness of work area.
• Maintain complete guest satisfaction by maintaining service standards.
• Check floors to be sure all trays and carts are retrieved.
• Prepare and deliver guest amenities.
• Keep room services areas clean.
• Order and maintain food supplies.
• Sort and polish silverware
• Roll silverware for lobby
• Stock server stations
• Assist with running food to Aria and The Bar
• Perform side work (open, close and shift maintenance duties).
• Pick up clean linen from Banquets and return dirty linen to shipping dock
• Cash handling.
• Perform other duties as assigned.

Skills

Service excellence

Menu knowledge

Bev knowledge

English comprehension

Team player

Multi-tasking

Education

High school diploma or GED preferred

No prior experience required

Job description

POSITION PURPOSE:

Deliver Room Service orders accurately in a helpful, friendly, courteous, and professional manner to ensure total guest satisfaction. Return room service equipment from guest floors/public areas of hotel to appropriate dish room areas in order to keep public areas presentable and sort and clean tables and trays so that equipment is available for future orders.

ESSENTIAL FUNCTIONS:

• Prepare trays and deliver to rooms.
• Maintain condition and cleanliness of work area.
• Maintain complete guest satisfaction by maintaining service standards.
• Check floors to be sure all trays and carts are retrieved.
• Prepare and deliver guest amenities.
• Keep room services areas clean.
• Order and maintain food supplies.
• Sort and polish silverware
• Roll silverware for lobby
• Stock server stations
• Assist with running food to Aria and The Bar
• Perform side work (open, close and shift maintenance duties).
• Pick up clean linen from Banquets and return dirty linen to shipping dock
• Cash handling.
• Perform other duties as assigned.

POSITION REQUIREMENTS:

(Morning availability required)

• Knowledge of the appropriate food and beverage preparations and service standards.
• Limited knowledge of beverages and wines.
• Knowledge of all menu items and accompaniments.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods. Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to grasp, lift and/or carry or otherwise transport up to 50 lbs.
• Knowledge of local attractions.
• Knowledge of proper etiquette and manners.
• Ability to multi-task.
• Ability to work among a team atmosphere as well as alone.
• Ability to perform duties in strict time parameters.
• Ability to maintain service standards.
• High school diploma or GED preferred.
• No prior experience required.