Server Assistant - Hilton Baltimore Inner Harbor

Hilton Worldwide, Inc.; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

Hilton Baltimore Inner Harbor is seeking a Server Assistant to support their Food and Beverage Team. This role involves setting dining tables, assisting servers, and delivering exceptional guest experiences in a dynamic hospitality environment. Ideal candidates will have customer service experience and full availability to work varying shifts.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Mental health resources

Debt-Free Education

401K plan with company match

Go Hilton travel program

Employee stock purchase program

Access to pay via DailyPay

Paid Holidays

Qualifications

• Prior food and beverage experience is preferred.
• Full availability to work the changing schedule of hospitality.

Responsibilities

• Set and prepare tables for dining.
• Assist food servers with table service.
• Respond to guest inquiries and resolve issues.

Skills

Customer Service

Job description

Hilton Baltimore Inner Harbor is looking for a Server Assistant to join their dynamic Food and Beverage Team!

The ideal candidate will hold comparable experience in customer service and have full availability to work the ever changing schedule of hospitality. This is a fantastic opportunity for those seeking to begin their hospitality career. Prior food and beverage experience is preferred.

Shift Pattern:AM and PM shifts, weekends and holidays availability required.

Pay Rate:$18.54 - $20.60 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Medical Insurance Coverage – for you and your family**
• Best-in-Class Paid Time Off (PTO)**
• Mental health resources including free counseling through our Employee Assistance Program**
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Access to your pay when you need it through DailyPay
• Paid Holidays, including your birthday!

*Available benefits may vary depending upon property-specific terms and conditions of employment

**Available to positions classified as Full Time only

What will I be doing?

As a Server Assistant, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food station(s)
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!