Reservations Supervisor - Hilton Baltimore Inner Harbor

Hilton; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

Hilton Baltimore Inner Harbor seeks a Reservations Supervisor to oversee the reservations department. The ideal candidate will manage reservations while ensuring outstanding guest service, require prior experience in Reservations or Front Desk, and be adept with ONQ, RnI, and Dephi systems.

Benefits

Access to pay through DailyPay

Medical insurance coverage

Best-in-class paid time off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Career growth opportunities

Qualifications

• Previous Reservations or Front Office experience required.
• Trained in ONQ, RnI, and Dephi.
• Strong attention to detail.

Responsibilities

• Manage daily reservations processes and operations including room inventory.
• Ensure proper group billing setup and train staff.
• Handle guest complaints and assist in problem-solving.

Skills

Attention to detail

Customer Focus

Problem Solving

Tools

ONQ

RnI

Dephi

Job description

Hilton Baltimore Inner Harbor is looking for their next Reservations Supervisor to join the Reservations Team! Find this hotel next to Oriole Park at Camden Yards and it is connected to Baltimore Convention Center via skywalk and near downtown dining.

Our ideal candidate has previous Reservations or Front Office experience, ideally already trained in ONQ, RnI and Dephi and has a keen attention to details.

Shift Pattern: 8:30AM-5:00PM Monday - Friday, with weekend availability, if needed.

Pay Rate:$27.17 per hour

The Benefits:

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.
What will I be doing?

As a Reservations Supervisor, you will oversee the efficient operation of the reservations department and the group reservation process to accommodate guest needs and maximize revenue. You will be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management.
• Ensure proper group billing set up.
• Prepare and generate designated reports.
• Handles guest complaints and assists in problem solving techniques.
• Performs other duties and responsibilities as assigned or required.
• Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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