Host

Chatham Inn; Chatham, Northern (MA, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

State Health Insurance

Company Dental and Vision

401K - Contribution and Matching

On Demand Pay

Team Member/Family/Friend discounts (N

Job summary

The Chatham Inn’s Cuvée Bistro hosts welcome guests with warmth and presence, setting the tone for an exceptional dining experience. You will manage reservations, guide guests to tables, and support a smooth service flow in a refined, boutique setting on Cape Cod.

This role requires a polished, guest-focused individual available for weekends and peak summer season, with a flair for teamwork and problem solving, ensuring each guest leaves with memorable, personalized service.

Qualifications

• Friendly, welcoming host with polished presentation.
• Able to balance multiple tasks and maintain poise during peak times.
• Clear, courteous communication with guests and team members.
• Attention to guest needs and seamless front-of-house flow.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Manage reservations with confidence and accuracy.
• Escort guests to tables and create a welcoming atmosphere.
• Recognize returning guests and VIPs when possible.
• Provide clear communication regarding wait times and dining flow.
• Coordinate with servers to balance dining room, patio, and bar seating.
• Maintain lobby and entrance presentation to reflect brand standards.

Skills

Warm and polished demeanor

Organized under pressure

Strong communication

Attention to detail

Professional appearance

Weekend/peak season availability

Job description

WE ARE

The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

The Host is the first and last impression of Cuvée Bistro. This role sets the tone for the entire guest experience — balancing warmth, confidence, organization, and grace. The ideal candidate understands that true luxury is about making guests feel recognized, welcomed, and cared for from the moment they arrive

Key Responsibilities:

Guest Welcome & First Impressions

• Greet all guests warmly and professionally upon arrival
• Manage reservations with confidence and accuracy
• Escort guests to tables while creating a welcoming and relaxed atmosphere
• Recognize returning guests and VIPs when possible
• Provide clear communication regarding wait times and dining flow

Reservation & Floor Management

• Manage OpenTable (or reservation platform) effectively
• Balance indoor dining room, patio, and bar seating as one cohesive Cuvée experience
• Coordinate closely with servers and leadership to maintain smooth pacing
• Support strategic seating to enhance guest comfort and service efficiency

Guest Experience Oversight

• Maintain visual awareness of the dining room to ensure energy and presentation remain aligned with brand standards
• Assist with guest needs as they arise
• Help maintain lobby and entrance cleanliness and presentation

Communication & Teamwork

• Act as a central communication point between front door and dining room team
• Participate in daily pre-shift meetings
• Support leadership with guest notes, special requests, and service recovery when needed

(Please note: We do not sponsor or employ individuals for this position who are employed under another location’s H-2B visa program. This role is not eligible as a second job for individuals currently employed under an H-2B visa elsewhere, as such employment would not be authorized under federal visa regulations.)

Requirements

Who you are…

• Naturally warm and polished without being formal
• Organized and calm under pressure
• Strong communicator with emotional intelligence
• Detail-oriented and guest-focused
• Professional in appearance and demeanor
• Available for weekends and peak summer season

Experience in upscale dining or boutique hospitality preferred.

We’ve got you covered…

At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

• State Health Insurance; Company Dental and Vision; 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.