Server Assistant/Food Runner - Georgian Rooms - Full Time

Sea Island Company; Sea Island (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hospitality company located in Saint Simons Island is seeking a dedicated F&B Service Associate to assist in delivering exceptional food and beverage service. Candidates should possess strong communication skills, a positive attitude, and preferably have service experience in a fine dining environment. Responsibilities include maintaining cleanliness, fulfilling guest requests, and upholding the company's values. This role requires flexibility for various shifts, including weekends and holidays.

Qualifications

• Previous service experience in a luxury hotel or fine dining restaurant preferred.
• Must be at least 18 years of age to serve alcoholic beverages.
• TIPS certified preferred.
• Understanding of Forbes 5-Star dining standards preferred.

Responsibilities

• Assist in food and beverage service to ensure an exceptional experience.
• Maintain cleanliness in all areas including counters and utensils.
• Communicate continually with servers about guest needs.
• Uphold company and departmental policies and procedures.

Skills

Excellent communication skills

Detail-oriented

Positive attitude

Ability to work in a team

Job description

Job Category: F&B - Service

Requisition Number: SERVE008581

Locations

Showing 1 location

Lodge
St. Simons Island, GA 31522, USA

Description

Overview: Assist in food and beverage service in an efficient and timely manner to ensure an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements

• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred
• Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
• TIPS (Training for Intervention Procedures) certified preferred
• Understanding of Forbes 5-Star dining standards preferred
• Familiarization with restaurant POS system preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities

• Maintain a passing score on written and verbal food and beverage tests
• Maintain cleanliness in all areas including counters, sinks, utensils, shelves and storeroom
• Relocate and/or arrange the restaurant furnishings or banquet furnishings and equipment as directed
• Assist in the clearing and resetting of tables
• Greet tables and provide bread service
• Re-stocking service areas including beverage station
• Communicate continually with Servers on table and guest needs to deliver food and beverage in a timely fashion
• Communicate continually with Kitchen Expediter about guest special requests and needs, and with Manager to ensure quality service
• Assist the kitchen and service staff with side work and food delivery when needed
• Perform Expeditor duties as necessary, correctly positioning plates
• Accountable for guest satisfaction by ensuring Sea Island’s standards are met; address guest concerns in a timely and efficient manner
• Learn the names and personally recognize our regular Guests and Members
• Maintain thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer questions
• If applicable, complete a Guest Problem Resolutions (GPR) form on issues and follow up as needed
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.