Server Assistant / Food Runner

The Pulpo Group; NORTH MIAMI BEACH (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading restaurant group in North Miami Beach is seeking a Support Staff member to assist in providing exceptional service. The role requires a proactive approach, strong communication skills, and the ability to work effectively in a team-oriented environment. Responsibilities include supporting servers, maintaining supplies, and ensuring timely delivery of food orders. This position is vital for maintaining a positive atmosphere and high service standards.

Benefits

Inclusive workplace

Women-led organization

LGBTQ+ friendly

Age-inclusive

Qualifications

• Ability to multitask and prioritize responsibilities.
• Dedication to exceeding expectations of service.

Responsibilities

• Provide strong support to hosts and servers.
• Ensure timely delivery of food orders.
• Maintain supplies and clear/reset tables.

Skills

Hospitality

Teamwork

Communication

Multitasking

Job description

The Support Staff position plays a crucial role in our restaurant. A successful support staff member aids servers in the prompt delivery and removal of food and beverage items, maintains appropriate supply levels throughout service, and has awareness of the entire restaurant as a whole. A Support Staff member is hospitable and exudes professionalism and positivity. Trust and teamwork are essential characteristics for this role.

JOB DUTIES AND RESPONSIBILITIES

1. Provide strong support to our hosts and servers while providing hospitality to our guests. Maintain running side work. Support the service team by keeping supplies in rotation, clearing, and resetting tables.
2. Possess awareness and understanding of the most up-to-date knowledge of our food menu, beverage menu, and specials. Ensure timely delivery of food orders. Present food tableside including the name of the dish and key ingredients.
3. Have the ability to multitask and prioritize. Approach responsibilities with a sense of urgency.
4. Dedication to exceeding expectations of both Front and Back of House to ensure the highest level of service is consistently provided.
5. Assist with Expediting as needed. Prepare the Expeditor station for service and maintain garnishes.
6. Oversee ticket times to ensure our guests are receiving food quickly, and that it is beautifully presented and plated according to our standards. Be proficient with our KDS system. Coordinate the movements in the kitchen to ensure a smooth and efficient service.
7. Be aware of your teammates and the entire restaurant. If you see an opportunity to lend a hand, do so graciously. Likewise, accept help and constructive feedback positively.
8. Effectively communicate with hosts and management over headset.
9. Contribute to a positive atmosphere and help create a teamwork-oriented work environment.

ADDITIONAL EXPECTATIONS

• Sense of urgency and awareness
• Consistent
• Professional
• Communicative
• Ethical - a need to 'do the right thing'
• Proactive vs. reactive

The Pulpo Group is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive