Server Assistant

Kpot; Secaucus (NJ); Presencial; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

KPOT Korean BBQ & Hot Pot in Secaucus, NJ is seeking a Food Runner/Busser to connect dining room and kitchen and help ensure a smooth, high-energy guest experience. This role is ideal for someone who enjoys interacting with guests and thrives in a lively environment.

No previous restaurant experience is required, but candidates should demonstrate good communication, attention to detail, and a team-focused attitude.

Formación

• Strong guest-service orientation and friendly demeanor.
• Excellent verbal and interpersonal communication.
• Ability to multitask in a fast-paced dining environment.

Responsabilidades

• Greet guests warmly upon arrival.
• Answer questions about the menu and KPOT brand.
• Provide menu, pricing, hours, promotions, and policies information.
• Listen to guests to ensure needs are met.
• Assist with opening/closing tasks and side-work.
• Reset tables quickly and efficiently for turnover.
• Communicate allergy orders to kitchen and management.
• Maintain a positive, energetic hospitality attitude.
• Support front-of-house and bar with orders as needed.
• Thank guests and invite them to return.

Conocimientos

Customer service

Team player

Communication

Descripción del empleo

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Food Runner/Busser at KPOT Korean BBQ & Hot Pot, you are the bridge between the dining room and the kitchen. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.
• Inform management of large parties, special requests, or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Strong attention to detail.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.