Server

Hornblower Corp; Boston, Northern (MA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Hornblower Corp in Boston is seeking an enthusiastic Server to provide outstanding hospitality aboard our vessel, greeting guests, delivering food and beverages, and guiding guests through menus and service pace. You will work in a high-volume dining environment, require physical stamina for long shifts, and be available for nights, weekends, and major holidays.

Prior restaurant experience preferred; strong customer service and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• One year experience in high-volume restaurant preferred.
• Will work for extended periods without sitting.
• Required to lift furniture and heavy items such as dishes up and down stairs.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization and meet deadlines.
• Handle multiple tasks and projects at once.
• Establish and maintain effective working relationships as required by job responsibility.
• Proficiency with Microsoft Office Suites and basic computer skills.

Responsibilities

• Provide exceptional hospitality to guests and coworkers according to RESPECT service standards.
• Greet guests and serve food and beverages promptly.
• Accurately take orders and enter them into the POS system.
• Maintain cleanliness and safety of all dining areas and service stations.
• Support entertainment experiences and guest engagement.
• Set up and break down dining areas and service stations; move furniture when needed.
• Accurately collect payments from guests for onboard purchases.
• Provide information to guests about menus, service order, entertainment options, cruise route and points of interest.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming per appearance standards.
• Assist with warm greeting and seating of guests on arrival.
• Perform additional duties as assigned.

Skills

Customer service

Organization

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

Position Summary:

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain the cleanliness and safety of all common areas and service stations.
• Participate in the celebration and entertainment experience of the guest.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Requirements & Qualifications:

• High school diploma or equivalent required.
• One (1) year experience in high volume restaurant preferred.
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and down stairs.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

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