Server Assistant

The Revolution Hotel; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid group term life insurance

Robust PTO plan

Paid holidays

Employee Assistance Program

Hotel travel discounts

Job summary

The Revolution Hotel in Chicago is looking for a dedicated team member to assist with food service operations. Responsibilities include preparing expo lines, providing excellent customer service, and ensuring smooth operations during service. Ideal candidates will have prior customer service experience, effective communication skills, and the ability to work under pressure. Join our team for a supportive workplace with health coverage, retirement plans, paid holidays, and exclusive travel discounts.

Qualifications

• Prior customer service experience is preferred.
• Ability to learn quickly.

Responsibilities

• Assist in getting expo line and carry-out supplies ready for service.
• Fill condiment containers, ice, and anything else needed.
• Provide courteous guest service and respond to requests.
• Confirm orders and clarify any doubts before sending.
• Stock supplies daily and clean refrigerators.

Skills

Customer service

Effective communication

Attention to detail

Ability to work under pressure

Phone skills

Education

High school diploma or equivalent work experience

Job description

Responsibilities

• Assist in getting expo line and carry-out supplies ready for service.
• Fill condiment containers, ice, and anything else needed for fast execution of meal running.
• Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures.
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way, when necessary.
• Provide courteous guest service and respond to guest requests.
• Be knowledgeable in POS to ring in order, if necessary.
• Confirm the order by repeating back and clarify any doubts, food allergies, or guest concerns before sending the order to the kitchen.
• Close guest checks to the appropriate form of payment and file in a safe place until end of shift.
• Stock supplies daily: include condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
• Clean and stock refrigerators with juices, sodas, waters, and milk.

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.

Experience / Education

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we’re here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re an equal‑opportunity employer and are committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.