Server Analyst I

nc; North Carolina; Hybrid; USD 71,000 - 106,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) IT Division seeks a Server & Hosting Analyst I to support enterprise server, hosting, and virtualization environments. You will provide operational support, handle incidents, and assist with upgrades to ensure secure, highly available services including EHR systems and enterprise apps.

This role involves collaboration with cybersecurity, networking, and clinical informatics teams, and may require after-hours maintenance in a

Qualifications

• Knowledge of server operating systems, including Windows Server and Linux.
• Understanding of virtualization technologies such as VMware or Hyper-V.
• Understanding of enterprise infrastructure concepts including storage, backups, DNS, DHCP, Active Directory, networking, and monitoring.
• Familiarity with infrastructure security, patching, and vulnerability management.

Responsibilities

• Support enterprise server, hosting, and virtualization environments across the Department.
• Provide operational support, maintenance, monitoring, troubleshooting, and implementation assistance.
• Collaborate with application teams, cybersecurity, networking, and stakeholders to maintain stable hosting services.
• Participate in incident response, upgrades, patching, disaster recovery, and lifecycle management.

Skills

Server operating systems

Virtualization

Infrastructure monitoring

Security and patch management

Tools

VMware

Hyper-V

Job description

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Network Analyst I (NS)

Position Number

60049409

Grade

DT07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Server & Hosting Analyst I serves as an entry-to-journey level infrastructure resource responsible for supporting enterprise server, hosting, and virtualization environments across the Department. This position provides operational support, maintenance, monitoring, troubleshooting, and implementation assistance for physical and virtual server environments, operating systems, hosting platforms, storage systems, and associated infrastructure technologies. The position works collaboratively with application teams, cybersecurity, networking, clinical informatics, vendors, and operational stakeholders to maintain stable, secure, and highly available hosting services supporting business and clinical operations, including electronic health record (EHR) systems, enterprise applications, and mission-critical infrastructure. This role participates in incident response, system upgrades, patching, vulnerability remediation, disaster recovery activities, and infrastructure lifecycle management while adhering to State, departmental, and regulatory requirements related to security, privacy, and operational resiliency.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $70,528.00-$105,793.00

Recruitment Range: $70,000.00-$80,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of server operating systems, including Windows Server and/or Linux.
• Basic understanding of virtualization technologies such as VMware, Hyper-V, or hosted environments.
• Understanding of enterprise infrastructure concepts including storage, backups, DNS, DHCP, Active Directory, networking fundamentals, and system monitoring.
• Familiarity with infrastructure security principles, patching, and vulnerability management.

Physical Requirements

• May require lifting and installation of technology equipment up to 30 pounds.
• Participation in after-hours maintenance activities and on-call support rotation may be required.
• May require occasional travel to DHHS facilities and partner locations.
• Primarily office or hybrid work environment with occasional work in data center or facility technology locations.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department's mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary's Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

About the NC DHHS Information Technology Division

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.