Server - Ambassador Hotel OKC

Coury Hospitality; Oklahoma City (OK); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Ambassador Hotel OKC is hiring a Server to greet guests, guide menu choices, and provide a warm, attentive dining experience from start to finish.

You will communicate with Kitchen, Bar, and Hosts, ensure accurate orders in the POS, and help maintain a clean, welcoming service station during busy shifts.

Qualifications

• Previous serving or customer service experience required.
• Strong knowledge of food, beverage, ingredients, and service standards preferred.
• Ability to process guest payments and handle POS.

Responsibilities

• Greet guests promptly and own the dining experience.
• Guide guests through the menu and make recommendations.
• Enter orders accurately into POS.
• Communicate allergies to Kitchen and on tickets.
• Serve beverages according to standards.
• Clear and reset tables efficiently.
• Maintain clean, stocked service areas.
• Provide warm, empathetic guest care.

Skills

Customer service

Communication

POS system

Multitasking

Food knowledge

Wine knowledge

Tools

POS systems

Job description

The Ambassador Hotel OKC is hiring for a Server.

You should join our team if you believe...

• That exceptional dining experiences are built on genuine connection, thoughtful service, and attention to detail.
• That a great Server leads the dining experience while making every guest feel personally welcomed and cared for.
• That knowledge of food, wine, spirits, and service allows you to create memorable experiences for every guest.
• That strong communication between Servers, Kitchen, Bar, Hosts, and support Curators is essential to a successful service.
• That great hospitality means anticipating needs, listening carefully, and responding with genuine empathy.
• That every table is an opportunity to create an UNMATCHED MOMENT.

You’re a great fit for this role if you love...

• Greeting guests promptly and warmly and taking ownership of their dining experience from beginning to end.
• Guiding guests through the menu, answering questions, making recommendations, and creating an upbeat and welcoming atmosphere.
• Demonstrating strong knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials.
• Taking food and beverage orders accurately and entering them promptly into the POS system.
• Clearly communicating allergies and dietary restrictions to the Kitchen and on guest tickets.
• Retrieving and delivering food and beverage orders accurately and within expected service times.
• Monitoring tables throughout the meal and proactively replenishing beverages and responding to guest needs.
• Serving alcoholic and non-alcoholic beverages according to all applicable regulations and company standards.
• Clearing plates at the appropriate time and asking for assistance when items cannot be safely cleared by one person.
• Providing thoughtful crumb service when appropriate throughout the dining experience.
• Keeping your service station stocked, organized, clean, and ready for every service period.
• Presenting checks accurately, processing payments, and counting back change when applicable.
• Keeping tables, service areas, and the bar clean, orderly, and properly stocked.
• Clearing and resetting tables efficiently for the next guest.
• Responding to guest questions, concerns, and service recovery opportunities with professionalism and genuine care.
• Communicating with support Curators, Hosts, Managers, and Kitchen and Bar teams to keep service running smoothly.
• Thanking every guest sincerely and creating a warm farewell at the end of their experience.

We’re excited to have you join us because...

• You genuinely enjoy connecting with people and creating memorable dining experiences.
• You take ownership of your tables and understand that you are the primary presence guiding each guest's experience.
• You have strong emotional intelligence and can provide thoughtful, empathy-driven service.
• You can think quickly, prioritize multiple tasks, and communicate clearly during high-pressure service periods.
• You move with urgency while maintaining a polished, calm, and professional presence.
• You have a strong knowledge of food, beverages, wine, and spirits and enjoy sharing that knowledge with guests.
• You are confident making food and beverage pairing recommendations.
• You understand and can execute professional wine service.
• You have strong basic math skills and are comfortable handling payments and operating a POS system.
• You understand the importance of sanitation, cleanliness, and organization throughout the dining experience.
• You are dependable and committed to excellent attendance and punctuality.
• You maintain a positive, enthusiastic attitude and take pride in providing every guest with the highest level of care and service.

Education and Experience

• Previous serving, bartending, restaurant, hotel, or customer service experience required.
• Strong knowledge of food, beverage, ingredients, cooking techniques, and service standards preferred.
• Knowledge of wine, spirits, drink recipes, and beverage pricing preferred.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Basic mathematical skills and ability to accurately process guest payments.
• Experience with POS systems and restaurant ordering procedures preferred.
• Knowledge of basic food safety and sanitation standards.
• Strong verbal and written communication skills.
• Ability to communicate effectively with guests, coworkers, supervisors, and other departments.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to maintain excellent attendance and punctuality.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.

Work Environment and Physical Requirements

• Ability to stand and maintain fast-paced mobility for periods of four hours or more.
• Ability to move quickly and gracefully between the dining room, service areas, and kitchen.
• Ability to lift and carry items weighing approximately 15-30 pounds.
• Ability to safely carry food, beverages, trays, dishes, and other service equipment.
• Ability to bend, reach, stoop, and move throughout the shift.
• Ability to work in a fast-paced restaurant environment with frequent guest interaction and changing priorities.
• Ability to maintain professionalism, focus, and a high level of energy during busy service periods.
• Must maintain a polished appearance and adhere to all grooming and uniform standards.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice.