Restaurant Host - The Lismore Hotel

Coury Hospitality; Eau Claire (WI); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

Coury Hospitality in Eau Claire, WI seeks a friendly Host to welcome guests, manage reservations, and support a fast-paced dining room. You will greet guests, escort to tables, and coordinate seating with servers to ensure a smooth flow.

This role emphasizes exceptional hospitality, clear communication, and a polished appearance. You’ll learn the menu, handle calls, and help maintain a guest-ready Host Stand while embracing teamwork and reliable attendance.

Qualificações

• Previous restaurant or customer service experience is required.
• Must be able to work evenings, weekends, and holidays.
• Fluent reading/writing/speaking English.
• Ability to multitask and prioritize in a fast-paced setting.
• Polished appearance and grooming standards.

Responsabilidades

• Greet guests warmly and professionally with eye contact, a smile, and prompt attention.
• Manage reservations, waitlist, and seating chart for a smooth guest experience.
• Use OpenTable to manage reservations and the daily book.
• Escort guests to tables, provide menus, and introduce them to their server.
• Learn the menu, ingredients, and daily offerings.
• Maintain a clean, guest-ready Host Stand throughout the shift.
• Answer the restaurant telephone, take reservations, and relay messages.
• Communicate guest preferences to servers and managers.
• Support Servers and Curators during busy times and reset tables as needed.

Conhecimentos

Customer service

English fluency

Multitasking

Communication

Teamwork

Formação académica

High school diploma

Restaurant training

Age 16+ or 21+ for alcohol service

Descrição da oferta de emprego

You should join our team if you believe...

• That the guest experience begins the moment someone walks through the restaurant door.
• That a warm welcome, genuine smile, and attentive service can set the tone for an entire dining experience.
• That great hospitality means making every guest feel seen, valued, and genuinely welcomed.
• That a smooth dining room depends on strong communication, organization, and teamwork.
• That knowing your restaurant, your menu, your team, and your guests allows you to create a more personalized experience.
• That every arrival is an opportunity to create an UNMATCHED MOMENT.

You’re a great fit for this role if you love...

• Greeting every guest warmly and professionally with genuine eye contact, a smile, and prompt attention.
• Managing reservations, the waitlist, and seating chart to create a smooth and organized guest experience.
• Using OpenTable to manage reservations, review the daily reservation book, and accommodate guests without reservations.
• Escorting guests to their tables, providing menus, and introducing them to their server.
• Learning the restaurant's menu, including ingredients, preparation methods, unavailable items, and daily offerings.
• Getting to know frequent guests and remembering their names, preferences, and special requests.
• Managing seating rotations to maintain an efficient and balanced flow throughout the dining room.
• Understanding server stations, assignments, workload capacity, and timing to help create an efficient service experience.
• Communicating guest preferences and special requests clearly to Servers and Managers.
• Monitoring the dining room throughout service and helping ensure a welcoming, comfortable, and positive atmosphere.
• Answering the restaurant telephone, taking reservations, and accurately relaying messages.
• Anticipating potential seating delays and proactively communicating them to Management and guests.
• Handling guest questions, concerns, and service issues promptly, graciously, and professionally.
• Assisting Servers and Bus Curators when guest traffic allows, including resetting tables and helping secure food or beverage items.
• Maintaining a clean, organized, and guest-ready Host Stand throughout the shift.
• Ensuring someone is always available at the Host Stand to welcome and assist guests.
• Operating the cash register and accurately following cash-handling and accounting procedures when assigned.
• Supporting your fellow Curators and maintaining positive communication and teamwork throughout every shift.

We’re excited to have you join us because...

• You genuinely enjoy meeting people and creating positive first impressions.
• You understand that the Host is often the first and last point of contact for restaurant guests.
• You are friendly, engaging, and comfortable interacting with guests in a high-energy environment.
• You can remain calm, organized, and professional when the restaurant is busy or seating delays occur.
• You are able to balance multiple priorities, including reservations, walk-ins, guest requests, phone calls, seating rotations, and team communication.
• You have strong attention to detail and can quickly absorb information about menus, service procedures, dining room layouts, and guest preferences.
• You communicate clearly and professionally with guests, Servers, Managers, and other Curators.
• You are comfortable handling guest concerns and know when to involve the Restaurant Manager on Duty.
• You take pride in maintaining a polished appearance and understand that your actions and communication are always visible to guests.
• You are dependable and committed to excellent attendance and punctuality.
• You are willing to work a flexible schedule, including evenings, weekends, and holidays.
• You bring a genuine desire to help create memorable dining experiences for every guest.

Education and Experience

• Previous restaurant or customer service experience required.
• Previous Host or Server experience preferred.
• High school diploma or GED preferred, or currently enrolled in secondary education.
• Must successfully complete the restaurant's required training program.
• Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages.
• Ability to read, write, and communicate fluently in English.
• Strong interpersonal and customer service skills.
• Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures.
• Ability to learn and communicate knowledge of the restaurant, property, upcoming events, and dining offerings.
• Familiarity with computer systems, reservation platforms, and ordering procedures preferred.
• Ability to successfully multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work all shifts, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and follow all grooming and dress standards.

Work Environment and Physical Requirements

• Ability to stand and walk throughout an eight-hour shift.
• Ability to reach with hands and arms as needed throughout the shift.
• Ability to regularly communicate with guests and coworkers in person and by telephone.
• Ability to handle and operate objects, tools, computer systems, and other necessary equipment.
• Ability to lift, balance, and carry dining room service trays safely.
• Ability to lift and carry trays, soiled dish bins, and other items weighing up to 40 pounds.
• Ability to work in a fast-paced restaurant environment with frequent guest interaction and changing priorities.
• Ability to maintain professionalism and composure during busy service periods.
• Must wear closed-toe, non-canvas, non-skid-soled shoes while working.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at‑will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.