Server

Black-Bear-Diner; Vallejo (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

BLACK BEAR DINER VALLEJO is seeking a professional server to greet guests warmly, take orders, and deliver exceptional dining service. You will coordinate with the kitchen for accurate orders, monitor guest satisfaction, and maintain a clean, organized dining area.

Must stay punctual, wear the uniform, and uphold brand standards. Responsibilities include taking orders, suggesting beverages and specials, handling payments, and ensuring guests leave satisfied.

Qualifications

• Be punctual to begin your work.
• Wear proper uniform (black slacks, Black Bear Diner shirt, suspenders and apron) and name badge at all times.
• Maintain a neat and clean appearance at all times.
• Greet guests within two minutes of seating and introduce yourself by name.
• Offer beverages before taking food orders and describe beverages.
• Announce specials per meal period after beverages.
• Take food orders and repeat back to guests to avoid mistakes; communicate any unavailable items.
• Enter orders into the POS with necessary modifications.
• Coordinate with kitchen for special requests or modifications.
• Check back with guests for beverage refills and overall experience.
• Communicate any kitchen delays to guests; keep them informed.
• Maintain a cheerful and positive attitude; practice a 'clean as you go' policy.
• Keep working areas clean and organized; ensure all stations are tidy.
• Report equipment failures or shortages to management immediately.
• Take breaks on time; return promptly.
• Overtime may be required.
• Double-check guest checks before presenting and ensure accuracy.
• Voids or changes require managerial approval.
• Servers may not comp meals unless approved by management.
• Be a team player and own the restaurant responsibilities.
• Food runs to be performed by all servers as needed.
• Communicate station transitions to management to avoid confusion.
• All servers must have current Food Handlers Certification.
• Refill sugar caddies and restock sauces, condiments, salt & pepper shakers.
• Complete all side work before punching out.

Responsibilities

• Greet guests in a friendly, courteous manner and introduce yourself by name.
• Take and relay accurate orders, confirming special requests and substitutions.
• Serve beverages and monitor guest satisfaction, offering refills as needed.
• Coordinate with the kitchen and expeditor for timely order delivery.
• Keep guests informed about delays and ensure positive dining experience.
• Maintain cleanliness of dining areas and work stations throughout shift.

Skills

Customer service

Teamwork

Professional demeanor

Communication

Job description

BLACK BEAR DINER VALLEJO

Responsible for greeting all guests in a professional, friendly and family oriented way before, during and after the meal period.

REQUIREMENTS:

• Be punctual to begin your work
• Wear proper uniform (black slacks, Black Bear Diner shirt, suspenders and apron) and name badge at all times
• Maintain a neat and clean appearance at all times
• As soon as guests are seated approach the table within no more than two minutes, greet guests in a friendly/courteous way, introduce yourself by name
• Offer beverages before taking food orders (Coffee, OJ for breakfast. Iced tea & soft drinks, any seasonal special beverages, beer, wine for lunch and dinner)
• After serving beverages, announce specials per meal period
• Takes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guests
• Puts order into Aloha, making sure that all modifications are placed
• Always connect with the kitchen expeditor or kitchen manager for any special request or modifications
• After orders have been placed make sure to check back with the guests to offer beverage refills
• Make sure to communicate to guests any delays from the kitchen, say just want to let you know that the food is delayed but it should be coming out shortly
• Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all times
• Maintain a cheerful and positive attitude at all times
• Maintain the clean as you policy
• Keep all working areas clean at all times, sweep and vacuum floors as necessary to maintain a good clean look throughout the dining room
• Maintain all working stations clean and organized at all times
• Report to Manager any equipment failures and any shortages of supplies immediately
• Make sure to take your breaks on time to avoid any penalties
• Make sure to return to your work stations after breaks on a timely manner
• You are required to work over time, if needed
• Responsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests)
• Any voids, wrong orders or when guests changes mind must be approved by manager
• As a server, you are not allowed to comp any meals, unless approved by management
• Be a team player, taking ownership of the entire Restaurant, not just your station
• Food runs are to be made by all food servers when needed. We are a Team!
• All transitions of stations must be communicated immediately to management to avoid confusion of who is working where
• All food servers must have current Food Handlers Certification.
• Make sure that all sugar caddies are refilled with proper condiments and re-stock all sauces, ketchup and mustards, refill salt & pepper shakers
• All side works must be completed before punching out from your shift

ADDITIONAL INFORMATION:

1.Must be able to stand, walk, and stay on his/her feet for prolonged periods of time. This could be up to four hours without a break period to sit down.

2.Carry plates, dishes and trays with a weight of up to nine pounds on a continuous basis.

3.Lift up to 25 pounds at a given time.

4.Must be able to write (take orders form guests) and work either an adding machine or a Point of Sale (P.O.S.) screen that requires repetitive motion.

5.Must be courteous, smile frequently, and express cheerful disposition at all times.

6. 2 Years of server experience.