Server

Onni Group of Companies; United States; On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive pay & benefits

Health Saving Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Referral Program

Team building events

Friends and Family rates

Job summary

The Emily Hotel, operated by Onni Group of Companies, seeks a guest service/server to deliver efficient, friendly service in a high-energy setting. You will work as part of a collaborative team, manage multiple tasks, and ensure guests have a memorable dining experience.

Role requires knowledge of menu items, accuracy in payments, and willingness to work varied shifts, including weekends, in a fast-paced restaurant environment.

Qualifications

• Minimum 2 years experience in a fast paced bar and/or restaurant preferred.
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction.
• High School Diploma or GED.

Responsibilities

• Provide efficient, friendly guest service including steps of service and bussing the table and running food/drinks.
• Record and account for all items ordered, process payments, and balance sales/receipts per restaurant policies.
• Available to work a variety of hours, days and shifts, including weekends.
• Safely transport food or beverages to a table of three in a single trip.
• Safely use and operate all necessary tools and equipment.
• Communicate effectively to perform job requirements in written and spoken direction.
• Multitask calmly in a busy environment.
• Maintain positive guest relations at all times.
• Know the outlet menu and promotions.

Skills

Guest service excellence

Multitasking

Teamwork

Food and wine knowledge

High energy

Communication

Education

High School Diploma or GED

Job description

The Server is responsible for exceeding guests’ expectations by providing efficient, friendly guest service. Teamwork, enthusiasm, food and wine knowledge, the ability to multitask and a high energy level are necessary for success in this position.

Perks and Benefits

• Competitive pay & a Comprehensive Benefit Package
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

Salary Range: $14.58 / Hourly

What Will You Do?

• Provide efficient, friendly guest service including but not limited to following all steps of service and bussing the table and running food/drinks to ensure a positive guest experience
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively transport food or beverages to a table of three in a single trip
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
• Handle payment for guest purchases in compliance with The Emily Hotel, Payment Card Industry and cash handling procedures.
• Maintain positive guest relations at all times.
• Maintain current and accurate knowledge of the outlet menu.

Key Responsibilities & Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

What You Bring?

• Minimum 2 years experience in a fast paced bar and/or restaurant preferred.
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• High School Diploma or GED

The Emily Hotel The Emily Hotel is a boutique hotel inspired by art and woven in nature. The name, a nod to renowned artist Emily Carr who inspired belief that art can change the way we look at the world. We are upscale, but approachable. Carefully curated yet laid back. Urban but rooted in nature. We hold purposeful values, strive to make sustainability a priority, and share an uncompromising vision to deliver a fresh experience. The core of The Emily’s offering is exceptional delivery of well-designed lifestyle spaces. Here people hang out, meet like minded people, and feel inspired.

About the Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.