Server

Pyramid Global Hospitality; Town of Ossining (NY); On-site; USD 27,552 - 33,062; Full time

Job summary

Pyramid Global Hospitality is hiring for a dining room associate in New York. You will greet guests, take orders, and coordinate with kitchen staff to ensure accurate, timely service.

The role requires menu knowledge, dietary awareness, and strong teamwork to maintain a clean, well‑run dining area. We value hospitality, reliability, and the ability to handle busy service periods, including weekends and holidays.

Qualifications

• Point of sales experience preferred.
• Ability to read and comprehend simple instructions.
• Ability to stand and walk for extended periods.
• Ability to lift and move up to 25 pounds.

Responsibilities

• Greet guests in the dining room promptly and warmly, taking food orders as applicable.
• Advise guests on menu items, ingredients, and dietary needs, accommodating requests.
• Coordinate with back-of-house staff to ensure orders are accurate and timely.
• Demonstrate strong communication and teamwork with colleagues across departments.
• Maintain confidentiality and professionalism at all times.
• Deliver food promptly while upholding sanitation standards.
• Assist with setting up and breaking down dining areas before and after service.
• Address and communicate guest concerns to supervisors for prompt resolution.
• Operate equipment when needed (coffee machine, beverage stations, etc.).
• Support events or special functions in collaboration with other departments.

Skills

POS experience

Customer service

Stand/walk for long periods

Lift up to 25 pounds

Education

High school education preferred

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Windrose on Hudson – a Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area, boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors.

• 248 well appointed guestrooms
• Over 70K square feet of state of the art meeting & event space
• Three food & beverage outlets
• 62+ acres of trails, expansive fitness center, basketball, team‑building, volleyball and your imagination

What You Will Have An Opportunity To Do

• Promptly and warmly greet guests in the dining room and take all food orders, when applicable, in an efficient manner, following the established steps of service.
• Demonstrate a complete understanding of all menu items and ingredients. As requested, advise guests on appropriate combinations of food and drinks, accommodate reasonable requests, and note preferences. As needed, demonstrate knowledge of specialized diets and allergens.
• Communicate directly with back‑of‑house staff to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.
• Exhibit exceptional communication skills, ability to get along well with others, demonstrate flexibility and patience along with an interest in people and a willingness to verbally communicate with guests and staff.
• Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared.
• Deliver food promptly and professionally following the established steps of service and maintaining safe food handling and sanitation standards. Follow up periodically to assist with any additional needs or requests.
• Scrape food off plates.
• Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor.
• Ensure that the dining room/area is properly set‑up before and after service period. Keep clean and neat while meeting all established sanitation standards.
• May be asked to operate equipment, including but not limited to fire extinguisher, telephone, iced tea/soda machine, soup well, coffee machine.
• Work alongside staff of other departments in performing job duties and for any special events or functions.
• Perform other duties and functions as assigned.
• Must be available to work weekends and holidays as needed.

What are we looking for?

• High school education preferred; or up to one month related experience or training; or equivalent combination of education and experience.
• Point of sales experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other associates of the organization.
• Ability to stand and walk for extended periods.
• Ability to lift and or move up to 10 pounds and frequently lift and or move up to 25 pounds.

Compensation

$22.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.