Server

Big Whiskey's American Restaurant & Bar; Poplar Bluff (MO); On-site; USD 12,000 - 21,000; Full time

Job summary

Big Whiskey's American Restaurant & Bar in Missouri is seeking a friendly server dedicated to providing an exceptional dining experience. You will welcome guests, explain specials, and tailor recommendations to individual tastes.

You will take orders, enter them into the Micros system, serve promptly, handle payments, and keep dining areas clean. The role requires a minimum of one year of serving experience and the ability to stand long hours and lift trays.

Qualifications

• Minimum 1 year of service experience.
• Ability to communicate in the predominant language of our guests.
• Basic knowledge of dining room procedures and service functions.
• Basic math skills and ability to handle money.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Welcome and greet guests within 30 seconds.
• Inform guests of specials and menu changes.
• Take orders and input into the Micros system.
• Deliver food and beverages promptly.
• Prepare final bill and process payments.
• Maintain clean service areas and reset tables.
• Assist fellow servers and bussing staff as needed.

Skills

Customer service

Communication

Upselling

Cash handling

Stamina

Tools

Micros POS

Payment processing

Job description

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties and Responsibilities:

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you're there to personally take care of them


• Introduce yourself


• Inform guests of specials and menu changes


• Make recommendations you genuinely feel your guest will enjoy


• Answer questions about our food, beverages, and other restaurant functions and services


• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.


• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)


• Perform side work at the start and end of each shift as required by the service station assignment


• Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates


• Build Regulars


• Maintain clean service areas and pre bus tables


• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests


• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable


• When dropping check, don't travel too far, check back asap


• Be ready and willing to assist fellow servers as situations arise


• Be ready and willing to assist the bus person/hostess with clearing and resetting tables


• Thank guests for their visit and invite them to return


• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications:

• Minimum 1 year of service experience


• Be able to communicate and understand the predominant language(s) of our guests


• Must have a basic knowledge of dining room and service procedures and functions


• Possess basic math skills and have the ability to handle money and operate a micros system


• Be able to work in a standing position for long periods of time (up to 5 hours)


• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds