Rest 1 Svr AM

TPG Hotels & Resorts; Dedham (MA); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels & Resorts is seeking a Restaurant Server to deliver an exceptional dining experience. You will greet guests, take orders, serve food and beverages, and contribute to a welcoming environment.

You will use product knowledge to make recommendations, upsell, and maintain clean, well-set tables. Teamwork with kitchen and service staff is essential, along with accurate payment processing and adherence to safety standards.

Qualifications

• High school education or related experience.
• Alcohol awareness certification preferred.
• Familiarity with hospitality industry practices.

Responsibilities

• Greet guests, seat them, and provide menus; assist with seating and special requests.
• Take and relay food and beverage orders; note any dietary restrictions.
• Serve orders accurately and promptly; ensure proper presentation."
• Demonstrate menu knowledge; explain ingredients and specials; answer guest questions.
• Upsell appetizers, sides, desserts, and drinks to enhance dining experience.
• Maintain clean, properly set tables with utensils, glassware, and condiments; reset quickly for new guests.
• Engage with guests in a friendly, attentive manner; resolve concerns and ensure satisfaction.
• Present bills, process payments accurately, and handle receipts and card transactions.
• Collaborate with kitchen staff, bussers, and other servers to ensure smooth service flow.
• Adhere to sanitation and hygiene standards; practice safe food handling.
• Assist with special events, parties, and catering as required.

Skills

Guest service

Upselling

Cash handling

Teamwork

Food safety knowledge

Education

High school diploma or equivalent

Job description

The Restaurant Server provides an exceptional dining experience to guests by providing courteous and efficient service. The Server is responsible for taking orders and serving food and beverages and creating a welcoming and enjoyable environment.

What you’ll be doing

• Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
• Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
• Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
• Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
• Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
• Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
• Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
• Payment Processing: Present bills to customers, handle payment transactions accurately, and process credit card transactions. Return change, receipts, or credit card slips promptly.
• Teamwork: Collaborate with kitchen staff, bussers, and other servers to ensure smooth coordination of orders and efficient service flow.
• Sanitation and Hygiene: Adhere to food safety and sanitation standards, maintaining cleanliness in the dining area, and following proper hygiene practices.
• Special Events: Participate in and assist with special events, parties, and catering functions as required.

Skills and Abilities

High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Qualifications

Behaviors

Preferred

Functional Expert

Considered a thought leader on a subject

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.