Host

Tavistock Restaurant Collection; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Professional development assistance

Referral program

Retirement plan

Vision insurance

Job summary

Tavistock Restaurant Collection operates Canonita Lake Nona West, a full-service Mexican restaurant and bar focused on bold, scratch-made flavors and warm hospitality. The Host/Hostess will be the first and last impression for guests, delivering genuine service in a fast-paced setting.

Ideal candidates bring upbeat hospitality, strong communication, and the ability to manage seating and guest flow while working closely with the team to ensure an exceptional experience that keeps guests returning.

Qualifications

• High School diploma and English communication skills.
• Previous hospitality experience preferred.

Responsibilities

• Greet guests and deliver genuine hospitality to create a positive first impression.
• Assist guests to their tables and manage dining room flow.
• Answer phones and take reservations accurately.
• Maintain cleanliness and sanitation; follow opening/closing duties.
• Communicate with managers and servers about table updates and special requests.
• Handle guest concerns professionally and escalate to a manager when needed.
• Support team to ensure high guest satisfaction.

Skills

Adaptability & Flexibility

Attention to Detail

Communication

Confidence

Customer Focus

Initiative

Problem Solving

Teamwork

Education

High School diploma

Job description

About Cañonita Lake Nona

Canonita at Lake Nona West is a full-service neighborhood Mexican restaurant and bar where bold, fresh, scratch-made flavors, great drinks, a unique tequila selection, and warm hospitality come together. Inspired by Canonita’s nearly 30 years of Las Vegas roots at The Venetian Resort, the restaurant offers a lively, welcoming setting for everyday dining, with comfortable indoor spaces and a large covered patio.

We’re building our opening team now. Whether you’re welcoming guests, crafting drinks, preparing food, or supporting the team behind the scenes, you’ll help deliver consistent quality and genuine hospitality in a fast-paced, high-volume restaurant environment. As part of the Tavistock Restaurant Collection, you’ll join an established restaurant group while helping bring Canonita’s full-service experience to life at Lake Nona West.

Job Type

Full-time, Part-time

Position Summary

The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

Essential Functions

• Maintain proper grooming and uniform standards
• Greet guests with a genuine welcome while making a fantastic first impression
• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Assist guests to their tables while engaging in polite conversation and delivering a great experience
• Answer the telephones and take requests for reservations accurately
• Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
• Update table availability and manage dining room effectively using the table management system
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accuratelyPerform any job function requested by the management team

Position Qualifications

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalfCustomer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Requirements

SKILLS & ABILITIES

• Education: High School; able to communicate (speak, read, and write) in English
• Experience: Previous hospitality experience is preferred