Server

The Standard High Line; New York (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Disability Insurance

Pet Insurance

401k matching

Paid time off (PTO)

Employee meals

Job summary

The Standard High Line is seeking a Server for The Standard Grill in New York. This role focuses on guest relations, service, and maintaining dining area standards in a dynamic, culture-forward hotel environment.

Responsibilities include taking orders, describing menu items, managing POS transactions, and ensuring clean, well-organized service stations. Strong English communication and teamwork are essential in this fast-paced setting.

Qualifications

• Fluent in English; customer service oriented.
• Experience in hospitality or food & beverage preferred.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Interact and provide food and drinks for guests in restaurant
• Keep dining room area clean and organized
• Maintain a properly set wait station and complete side work
• Review menu daily for changes and specials
• Describe menu items and wine as requested
• Follow service standards at all times
• Open wine/water bottles and take orders accurately
• Ensure tickets are neat and organized and handle payments
• Complete closing side work thoroughly

Skills

Customer service

Teamwork

Communication

POS knowledge

English fluency

Tools

POS system

Job description

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Job Title: Server

Department: Food and Beverage

Location: The Standard Grill

Reporting to: Venue General Manager/MOD

Responsible for: N/A

Job Purpose: The server is responsible for all aspects of guest relations, service, and general upkeep of the restaurant and related areas.

Main Duties & Responsibilities:

• Interact and provide food and drinks for guests in restaurant
• Keep dining room area clean and organized
• Maintain a properly set wait station (see SOP’s)
• Make sure all side work is complete
• Review menu daily for changes and specials
• Describe menu items and wine as requested, per training
• Follow the service and house standards and expectations at all times
• Open all wine/water bottles
• Take order properly; Put order through in POS properly
• Make sure tickets are neat and organized
• Handle all payment methods
• Ensure that all closing side work is thoroughly completed

Specific Requirements:

• Knowledge of bar products, drink list, and menu
• Working knowledge of POS system
• Customer service oriented
• Ability to work in team and independently
• Excellent organization and communication skills
• Ability to work successfully in a fast-paced environment
• Ability to maintain composure in a potentially stressful environment
• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations

Physical Requirements:

• Able to work standing for a minimum period of 8 hours a day
• Periodical bending, kneeling, and stretching
• Able to pull, push, carry and lift at least 40 pounds of force
• Must be able to seize, grasp, turn and hold objects with hands

Compensation and Benefit:

• Pay Rate: $17.00 - Full-Time
• Excellent and affordable health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• 401k - Company matching up to 2% after 1 year
• PTO and Company recognized holidays
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace\
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!

Source: Hospitality Online