Bell Attendant

The-Standard-High-Line; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Disability Insurance

Paid Time Off (PTO)

Employee Discounts

Commuter Discounts

Job summary

The Standard, High Line in New York seeks a Bell Attendant to warmly greet guests, assist with luggage, and support smooth check-in/check-out. You will promote hotel services, coordinate transportation, and help maintain a pristine lobby and public areas.

Ideal candidates show strong guest-service focus, are versatile, and can work within a diverse team. This full-time role offers comprehensive benefits and opportunities to engage with our vibrant culture.

Qualifications

• Brand-focused hospitality mindset and service-oriented attitude.
• Ability to read, comprehend and follow SOPs.
• Willingness to learn and be part of a diverse team.
• Flexible, engaging and guest-centric approach.

Responsibilities

• Open door and greet guests as they enter or leave the hotel.
• Assist guests with luggage during check-in/check-out and deliver to rooms.
• Explain hotel facilities and promote services to guests.
• Arrange taxis or car services and assist with valet parking.
• Attend to guest requests and address complaints with supervisor input.
• Collaborate with front office and other departments to ensure service excellence.

Skills

Brand Ambassador

Multilingual

Guest service

Communication

Education

High School Diploma or equivalent

Job description

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

It’s WHO WE ARE!

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations.

#StandardFamily

Job Title:

Bell Attendant

Department:

Front Office

Location:

The Standard, High Line

Reporting to:

Director of Front Office Operations/MOD

Job Purpose:

To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

Main Duties & Responsibilities

• Opens door and greets as they enter and leave the hotel.
• Assist guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms.
• Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities.
• Assist guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests.
• Parks and retrieves cars from valet parking. Communicates all guest valet information to Guest Service Agent.
• Occasionally runs errands for guests and delivers items to guest rooms.
• Accepts mail for the hotel to be given to front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally deliver packages to guest rooms.
• Attends to any special requests from guests.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc.
• Maintains a courteous and professional manner at all times.
• Perform any other duties, if capable, as requested by management.

Qualifications and Requirements:

Brand Ambassador:Throughout the hotel we actively seek to employ a group of people that are committed to delivering our unconventional brand of hospitality while also growing with us.

• They are committed to and fully comprehend the idea of being of service;
• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
• They are ambitious, vibrant and social/friendly individuals;
• They encourage Genuine relationships with guests that enable them to not only preempt needs but foresee desires;
• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;
• They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;
• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;
• They are able to entertain guests in a compassionate, respectful and meaningful manner;
• They are authentically themselves;
• They want to play a role in constructing a kinder and better world.

Essential:

• Physical:
  • Carrying, pushing, or lifting items weighing up to 100 pounds
  • Long periods of standing
  • Periods of outside work
  • Moving about the public areas
  • Handling objects such as luggage
  • Continuous contact with Guests
  • Bending, kneeling, stooping
• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
  High School Diploma or equivalent

Desirable:

• Multi-lingual
• College education
• Prior guest service work experience

Compensation and Benefit:

• Pay Rate: $17.00 - Full-Time
• Excellent and affordable health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• 401k - Company matching up to 2% after 1 year
• PTO and Company recognized holidays
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace\
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!

Source: Hospitality Online