Server

The Stray Dog Bar & Grill; New Buffalo (MI); On-site; USD 20,664 - 34,440; Part time

Job summary

The Stray Dog Bar & Grill in New Buffalo is looking for an experienced Server to create a welcoming dining environment and guide guests through their experience. Responsibilities include providing efficient service, resolving customer complaints, and training new employees.

Candidates should possess strong customer service skills, be energetic, and able to multitask in a fast-paced setting. Knowledge of the food and beverage industry is a plus. Join us to create memorable experiences for our guests!

Qualifications

• At least 19 years of age.
• 2+ years of serving experience preferred, not required.
• Available during days, evenings, weekends, and holidays.
• Strong skills in customer service, communication, planning, problem-solving, and teamwork.
• High energy levels and ability to multitask in a fast-paced environment.

Responsibilities

• Offer guests a warm, sincere smile promptly upon seating.
• Deliver efficient, friendly service to a 3+ table section.
• Exceed expectations for each guest experience and anticipate needs.
• Listen to and resolve customer complaints in a timely manner.
• Record and submit all orders, process payments, and balance receipts accurately.
• Proficiently operate the POS system and follow cash-handling procedures.
• Serve drinks according to proper alcohol handling regulations.
• Be knowledgeable of menu details and company information.
• Complete cleaning tasks according to daily and weekly schedules.
• Assist with orienting and training new employees.
• Communicate with other FOH team members to ensure each guest’s needs are fulfilled.

Skills

Customer service

Communication

Planning

Problem-solving

Teamwork

Job description

Server

Job Type: seasonal and year-round, part-time and full-time

The Stray Dog is looking for an experienced, knowledgeable, hardworking, and detail-oriented Server to create a welcoming environment, guide guests through their dining experience, and ensure each guest has a memorable experience. If you are a proactive team player with a passion for the food and beverage industry, we want to hear from you!

Duties and Responsibilities

• Offer guests a warm, sincere smile promptly upon seating
• Deliver efficient, friendly service to a 3+ table section following all steps of service and bussing tables as needed
• Exceed expectations for each guest experience and anticipate guests’ needs
• Listen to and resolve customer complaints, questions, or suggestions in a timely manner
• Record and submit all orders, process payments, and balance all receipts accurately
• Proficiently operate the POS system and follow cash-handling procedures
• Serve drinks according to proper alcohol handling regulations
• Be knowledgeable of menu details and company information to answer guest questions
• Understand and follow procedures for food allergies, special orders, and diet restrictions
• Complete cleaning tasks according to daily and weekly schedules
• Complete opening and closing tasks and side work as needed during shift
• Assist with orienting and training new employees as instructed by management
• Participate in and contribute to staff meetings or projects designed to improve quality of service and employee productivity
• Communicate with other FOH team members to ensure each guest’s needs are fulfilled
• Perform any other relevant tasks as instructed by management

Required Skills and Abilities

• At least 19 years of age
• 2+ years of serving experience preferred, not required
• Available during days, evenings, weekends, and holidays
• Strong skills in customer service, communication, planning, problem-solving, and teamwork
• High energy levels and ability to multitask in a fast-paced environment