Server

Il Fornaio; Mountain View (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Il Fornaio is seeking a friendly and professional restaurant server to greet guests, take and relay orders, and ensure a positive dining experience. You will greet guests, discuss menu items, and answer questions about ingredients and preparation.

You will also upsell beverages and manage proper checkout with the POS system. The role requires prior restaurant or customer service experience, fluent English, and the ability to work as part of a team in a fast-paced environment.

Qualifications

• Experience in a restaurant or customer service role.
• Ability to read and interpret menus and safety rules.
• Ability to write simple correspondence and communicate clearly in person and groups.

Responsibilities

• Greet guests promptly, suggest courses, and answer questions about food and beverages.
• Explain wine and beverage options and pairings to guests.
• Relay orders to stations via POS system and ensure accurate delivery.
• Deliver food and beverages, garnish as needed, and maintain guest satisfaction.
• Handle billing and payment processing, and thank guests on departure.
• Perform sidework to keep the restaurant clean and well stocked.
• Collaborate with team to uphold company values of honesty, integrity, respect, commitment and quality.

Skills

Guest service

Communication

Teamwork

Salesmanship

Fluent English

Education

Prior restaurant or customer service experience

Tools

POS system

Job description

SUMMARY

Serves food and beverages to guests in a friendly, courteous and professional manner according to established rules of procedure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets guests promptly, suggesting food courses and answering questions regarding food preparation, ingredients, preparation time, appearance and taste.
• Answers questions on beverages or wine, including characteristics, descriptions and appropriateness of wines to various food items.
• Relays food and beverage orders to appropriate station via computerized P.O.S. system.
• Picks up, garnishes and delivers food and beverages in the prescribed manner.
• Anticipates and responds to any additional guest requests and determines when meal has been completed.
• Processes bill, in a timely manner, including additions and omissions, checks correct pricing and receives payment from guests. Thanks departing guests and bids them a pleasant day/evening.
• Performs sidework as directed, to keep the restaurant clean, orderly and well stocked.
• Works as a team player; assumes a pleasant and helpful attitude toward guests and fellow co-workers to ensure guest satisfaction. Exemplifies the company's core values of honesty, integrity, respect, commitment and quality.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Prior restaurant or customer service experience commensurate with position.

CERTIFICATES AND LICENSES

State law may require certificates to handle food and/or serve alcoholic beverages.

LANGUAGE SKILLS

Ability to read and interpret documents such as menus, safety rules, training instructions and employee policies and procedures. Ability to write simple correspondence. Ability to effectively present information one-on-one and in small groups of customers and other co-workers. Must be fluent in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply using whole numbers, common fractions, and decimals and able to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to recognize and resolve problems in standard situations.

OTHER SKILLS AND ABILITIES

General social ability and salesmanship; ability to communicate well with customers, while being well mannered and professional. Professional and well groomed appearance appropriate for the business of the restaurant. Ability to learn Italian pronunciation of names and ingredients of all products.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to cope with a fast-paced environment, and handle multiple tasks simultaneously. The noise level in the work environment is usually moderate.