Lunch Dinner Server

Il Fornaio; Mountain View (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Il Fornaio in Mountain View is seeking an enthusiastic server to provide friendly, professional service to guests. You will greet guests, suggest food courses, and answer questions about dishes and beverages. You will relay orders via the POS system, deliver meals, process payments, and ensure guest satisfaction.

The role requires a team attitude, good money-handling skills, and professional appearance. Experience in a busy restaurant and fluency in English are preferred.

Qualifications

• Prior restaurant or customer service experience commensurate with position.
• Fluency in English and ability to read menus and communicate effectively.

Responsibilities

• Greet guests promptly and suggest food courses; answer questions about food preparation, ingredients, preparation time, appearance and taste.
• Answer questions on beverages or wine, including characteristics and descriptions.
• Relay food and beverage orders to the station via the POS system.
• Deliver food and beverages and handle payments; thank guests as they depart.
• Perform sidework and maintain a clean, well-stocked restaurant.
• Work as a team player and uphold company values of honesty, integrity, respect, commitment and quality.

Skills

Customer service

Guest interaction

Team player

English fluency

Tools

POS system

Job description

SUMMARY

Serves food and beverages to guests in a friendly, courteous and professional manner according to established rules of procedure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets guests promptly, suggesting food courses and answering questions regarding food preparation, ingredients, preparation time, appearance and taste.
• Answers questions on beverages or wine, including characteristics, descriptions and appropriateness of wines to various food items.
• Relays food and beverage orders to appropriate station via computerized P.O.S. system.
• Picks up, garnishes and delivers food and beverages in the prescribed manner.
• Anticipates and responds to any additional guest requests and determines when meal has been completed.
• Processes bill, in a timely manner, including additions and omissions, checks correct pricing and receives payment from guests. Thanks departing guests and bids them a pleasant day/evening.
• Performs sidework as directed, to keep the restaurant clean, orderly and well stocked.
• Works as a team player; assumes a pleasant and helpful attitude toward guests and fellow co-workers to ensure guest satisfaction. Exemplifies the company's core values of honesty, integrity, respect, commitment and quality.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Prior restaurant or customer service experience commensurate with position.

CERTIFICATES AND LICENSES

State law may require certificates to handle food and/or serve alcoholic beverages.

LANGUAGE SKILLS

Ability to read and interpret documents such as menus, safety rules, training instructions and employee policies and procedures. Ability to write simple correspondence. Ability to effectively present information one-on-one and in small groups of customers and other co-workers. Must be fluent in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply using whole numbers, common fractions, and decimals and able to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to recognize and resolve problems in standard situations.

OTHER SKILLS AND ABILITIES

General social ability and salesmanship; ability to communicate well with customers, while being well mannered and professional. Professional and well groomed appearance appropriate for the business of the restaurant. Ability to learn Italian pronunciation of names and ingredients of all products.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to cope with a fast-paced environment, and handle multiple tasks simultaneously. The noise level in the work environment is usually moderate.