Server

teammember-millersalehouse; Kissimmee (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

50% dining privilege

Fast-paced environment

Open-door communication

Career advancement opportunities

Health Benefits

Job summary

Miller’s Ale House is seeking energetic servers to create a welcoming dining experience for guests in a fast-paced environment. You will greet guests, take orders, and guide them through the service steps with a focus on friendliness and efficiency.

Responsibilities include serving beverages and food, handling cash, and maintaining clean, organized server stations. Collaboration with team members and adherence to alcohol service rules are essential for success.

Qualifications

• Greet guests warmly and acknowledge all guests within five feet.
• Follow Miller’s Ale House service steps and standards.
• Serve alcoholic beverages in accordance with company and state requirements.
• Collaborate with team to ensure guest needs are fulfilled promptly.
• Maintain knowledge of menu and address allergy questions.
• Adhere to food safety and sanitation guidelines.

Responsibilities

• Greet guests and guide them through the dining experience.
• Follow established service steps to ensure consistency and guest satisfaction.
• Serve drinks responsibly and verify IDs as required.
• Work with teammates to keep service areas clean and stocked.
• Assist with To Go orders when assigned by management.

Skills

Customer service excellence

Communication skills

Multitasking

Cash handling

Team player

Alcohol service

18+ years old

Job description

Work and Perks

Personalities are welcome here.

You don’t just serve our customers amazing food and drinks, you help make our restaurant as unique as you are. You will be talking to customers, making them feel welcome, and helping to create an experience that’s second to none. People matter here.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health Benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Greets Guests in a warm and friendly manner while also acknowledging all Guests that come within five feet
• Follows the steps of service as defined in the Miller’s Ale House training materials
• Provides highest level of service by adhering to all Miller’s Ale House service standards, creating “Ale House Raving Fans”
• Serves alcoholic beverages in accordance with company standards and state alcohol service requirements
• Works directly with other Team Members to ensure all Guest’s needs are fulfilled in a timely manner
• Ensures menu knowledge to address Guests’ questions, including food allergy issues
• Ensures proper food handling and sanitation of work areas
• Maintains neat and organized server stations and FOH work areas; to include sweeping and mopping as needed
• Ensures work areas are stocked and ready for the next scheduled server as well as cleanliness upon departure
• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times
• Works “To Go” station when assigned by Management

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Serves all food and alcohol within accordance of company standards and state service requirements
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAWORK, SKILLS & EDUCATION

• Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Ability to work with numbers and handle cash
• Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The Server is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time
• Bending, squatting, and lifting, up to 20 lbs., for short distances
• Ability to work with varying noise levels
• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations