BARTENDER

Handcrafted Restaurants Group; Kihei (HI); On-site; USD 18,000 - 23,000; Full time

Job summary

Handcrafted Restaurants Group is seeking a bartender to provide top-tier service in a fast-paced bar and dining area. You will greet guests, guide them through the menu, and ensure accurate orders and payments using the POS system.

Responsibilities include maintaining a clean bar, monitoring alcohol service, and collaborating with kitchen staff to handle specials and allergy notices. Must be 21+ with related experience and liquor knowledge.

Qualifications

• Customer focus and guest service excellence.
• Ability to handle high-pressure service.
• Strong safety awareness.
• Excellent communication with guests and staff.
• Ability to multitask in a fast-paced bar environment.

Responsibilities

• Set up bar and bar area for service, stock liquors, garnishes and glassware.
• Greet guests promptly in a warm and friendly manner.
• Explain menu items, ingredients and allergen information to guests.
• Monitor alcohol service to comply with policies.
• Input orders into POS system and present checks accurately.
• Verify guest IDs to confirm legal drinking age.
• Prepare and serve drinks at the bar promptly.
• Maintain a clean bartop and organized work area.
• Communicate with kitchen and management about specials and changes.
• Support other duties as assigned by management.

Skills

Customer service

Under pressure

Safety

Active listening

Communication

Conflict resolution

Decision making

Direction following

Teamwork

Friendly & energetic

Neat & groomed

Tools

POS system

Job description

Job Details
Job Location: The Beach House Maui - Kihei, HI 96753
Salary Range: $14.75 - $14.75 Hourly

POSITION SUMMARY

Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Provide food and drink service to guests seated at the bar and in the bar area, provide drink service to guests seated in the restaurant via servers, and maintain the overall bar area.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Assist in preparing the bar for service by setting up bar and bar area; including preparing items such as linens, silverware, and glassware, stocking liquors, preparing garnishes, and preparing drink mixers.
• Greet all guests promptly in a warm, personal and friendly manner.
• Guide guests through the menu and provide detailed, accurate information on menu items, including preparation methods, ingredients, allergens, and daily specials.
• Monitor guests' physical condition when entering the restaurant and bar; monitor alcohol consumption while on the premises to ensure all HCR and county serving policies are followed. Take appropriate steps according to HCR policies to reduce the occurrence of alcohol related issues.
• Confirm allergy indicators on food orders and follow proper procedures when handling or delivering allergy-sensitive items.
• Maintain active communication with kitchen and management to stay informed on menu changes, 86'd items, allergy notices, and special instructions.
• Accurately take food and beverage orders and input them into the POS system in a timely manner. Present a new check to the guest each time a new item is ordered.
• Verify legal drinking age by checking guests' identification.
• Prepare, garnish, and serve drinks for guests seated at the bar in an expeditious manner.
• Proactively check in with guests throughout the meal to anticipate and resolve issues before they arise.
• Maintain a clean and orderly bar area throughout the shift, including sanitizing surfaces, organizing tools, and bussing glassware.
• Maintain awareness of table numbers, guest seat numbers, and dining room sections to ensure accuracy and efficiency in service.
• Present accurate checks, manage special requests (such as split checks) and process payments efficiently and accurately.
• Restock service areas and maintain organized and sanitary workstations.
• Take garbage and recyclable items to the appropriate destination.
• Perform other related duties as assigned by management to support operational needs.
• Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.

QualificationsPOSITION QUALIFICATIONS

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety - Ability to work safely by following all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.
• Conflict Management - Ability to deal with others in a negative situation and work towards a positive outcome.
• Decision Making and Judgment - Ability to make sound decisions with available information while following HCR policies.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.
• Neat & Well Groomed - Neat & Well Groomed

SKILLS & ABILITIES

• Experience: Six months to one year related experience.
• Computer Skills: Experience with POS.
• Certifications & Licenses: Job offer contingent upon completion of background screening (any matters related to a bartender position may be considered in an employment decision).
• Must pass test with Liquor Department and obtain liquor card.
• Must take and pass all training tests 90% and higher.
• Must be at least 21 years of age.

WORK ENVIRONMENT

Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure.

Physical Demands:

• N (Not Applicable) Activity is not applicable to this position.
• O (Occasionally) Position requires this activity up to 33% of the time (0-2.5+ hrs/day)
• F (Frequently) Position requires this activity from 33%-66% of the time (2.5-5.5+ hrs day)
• C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

• Stand: C, Walk: C, Sit: N, Manually Manipulate: C, Reach Outward: C, Reach Above Shoulder: F, Climb: O, Crawl: N, Squat or Kneel: F, Bend: C, Grasp: C, Speak: C
• Lift/Carry: 11-20 lbs: C, 21-50 lbs: F, 50+ lbs: O, Push/Pull: 13/25 lbs: F, 26/40lbs: F, 50+ lbs: O

Other Physical Requirements:

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - Hear verbal requests by guests, coworkers, and managers
• Sense of smell
• Sense of touch
• Ability to wear Personal Protective Equipment (PPE) - Non-slip shoes, back belt if lifting over 25 lbs, safety glove when using knife.
• Frequent use of stairs while carrying items and constant movement around the restaurant.